Lead Emergency Department Access Representative-Full Time-Variable

Cape Fear Valley Health

3d•Onsite

About The Position

Assists with the daily operations of the Emergency Department Access Representatives in the presence or absence of the Patient Access Supervisor. Register all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. As appropriate, collects patient liabilities upon discharge from the emergency department.

Requirements

High school diploma or equivalent required
Patient Access Specialist certification required
Medical terminology required within 90 days of initial employment
Proficiency in reading, writing, and speaking the English language
Knowledge and experience with Microsoft windows required
Knowledge of basic functionality of personal computer
Ability to type and perform data entry functions
Excellent verbal and written communication skills required
Customer service skills to a variety of customers
Critical thinking skills and ability to problem solve and multi-task required
Multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System
Ability to communicate orally, see, and hear to collect information
Dexterity to operate office equipment
Requires sitting or standing in intervals for long periods of time
Bends, reaches pushes and pulls file drawers to file records and reports
Ability to transport patients and assist with baggage
Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds

Nice To Haves

College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
National Association Healthcare Access Management: Certified Healthcare Access Associate (NAHAM CHAA) certification preferred
1 year insurance/clerical experience within a hospital or medical office setting preferred
Knowledge of insurance and collection of payments preferred

Responsibilities

Under supervision, registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient’s arrival; allowing the clinical emergency department team to meet door to doctor goals
Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created, in order to ensure patient safety
Obtain all demographic, guarantor, and insurance information and is to accurately document this information into the registration system and on any applicable forms
For patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered
Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and or obtain missing documentation
Provides timely and continual coverage of assigned work area to offer prompt patient service and be available for all clinical partners registration needs
Assists with the scheduling of staff to ensure proper coverage of the department