Lead Electronic Monitor

The Transition House•Jacksonville, FL

14h•Onsite

About The Position

The Lead Electronic Monitor provides day-to-day operational leadership for the Electronic Monitoring function, ensuring continuous compliance with court orders, contractual requirements, program policies, and safety standards. This position serves as the primary functional lead for Electronic Monitoring staff and acts as the first point of escalation for alerts, incidents, technical issues, and operational concerns. The Lead Electronic Monitor also performs hands-on monitoring duties, supports staff through coaching and training reinforcement, and serves as a liaison between frontline staff, management, vendors, and external stakeholders. The ideal candidate is dependable, detail-oriented, calm under pressure, and experienced in electronic monitoring, community corrections, residential programs, or a related setting.

Requirements

High School Diploma or GED required
Minimum of two years of experience using computer-based systems
Experience in electronic monitoring, community corrections, residential programs, or a related setting
Ability to work in a structured, safety-sensitive, or high-accountability environment
Willingness to work with justice-involved or at-risk populations
Valid Florida driver’s license in accordance with Florida Statute 322.031(3)
Ability to pass a background screening and meet Florida Department of Corrections requirements, if applicable

Nice To Haves

Prior lead or supervisory experience in electronic monitoring or a related field
Experience working with justice-involved or at-risk populations
College coursework or degree in criminal justice, social services, or a related field

Responsibilities

Maintain day-to-day operational oversight of Electronic Monitoring operations
Provide direction, coaching, mentoring, and support to Electronic Monitoring staff
Assist with onboarding, training, and reinforcement of monitoring procedures
Monitor daily workflows to ensure proper coverage, timely responses, and compliance with procedures
Serve as the first point of escalation for staff questions, alerts, violations, technical issues, and operational concerns
Install, orient, and remove electronic monitoring devices in accordance with court orders and program standards
Monitor assigned clients to ensure compliance with court orders, supervision conditions, and program rules
Respond to alerts, violations, and equipment notifications in accordance with policy and contractual timelines
Review monitoring logs and documentation for accuracy, completeness, and timeliness
Ensure proper escalation and documentation of violations, incidents, safety concerns, and equipment issues
Maintain inventory control and accountability for electronic monitoring equipment, including active, idle, and stored devices
Conduct routine inspections to identify maintenance concerns, malfunctions, or equipment loss
Serve as the primary operational liaison with electronic monitoring vendors, including Attenti
Identify recurring technology or equipment issues and recommend process improvements
Support safety, security, and emergency response procedures for staff, clients, visitors, volunteers, and the surrounding community
Prepare and maintain accurate reports, logs, and forms using proper format, grammar, and spelling
Read, interpret, and enforce applicable policies, procedures, emergency plans, and directives
Attend required staff meetings, trainings, and briefings