Technical Support and Warranty Investigation specialist

Innio•Houston, TX

13d•Onsite

About The Position

The Lead Electrical & Warranty Investigation Specialist is responsible for leading the technical and warranty investigation activities related to electrical and electromechanical components and systems. This role owns the execution of component investigation projects and is accountable for investigation-related KPIs, including cycle time, quality, and documentation. Key responsibilities include driving collaboration across Warranty, Engineering, Quality, and Service teams; initiating technical and process improvements; and ensuring timely, accurate investigation outcomes that support warranty decisions and enhance customer satisfaction. This position will be onsite daily in Houston, TX.

Requirements

Bachelor’s or Master’s degree in Electrical Engineering or equivalent preferred; HTL electrical engineer certification or master craftsman qualification acceptable based on experience
Minimum of five (5) years of experience working with electrical components and control systems; experience with reciprocating engine operation and maintenance is required
Experience with data analysis techniques and technical reporting
Experience using diagnostic tools, remote monitoring systems, and digital service platforms
Willingness to travel within the Americas region up to 20%, based on business needs
Willingness to participate in shift work and on-call support as required
Valid driver’s license
Must be legally authorized to work in the United States without current or future sponsorship
Strong working knowledge of reciprocating engine technology, preferably in power generation or gas compression applications
Demonstrated ability to troubleshoot complex mechanical, electrical, and control system issues
Strong analytical and problem-solving skills, including experience with structured root cause analysis
Ability to analyze engine control system data and apply findings to technical investigations
Knowledge of electrically powered and actuated components and control systems
Familiarity with microscopy and digital photography for component inspection and documentation
Strong project management and organizational skills with attention to detail
Excellent written and verbal communication skills, with the ability to explain complex technical topics to varied audiences
Strong interpersonal skills with a customer-focused, service-oriented mindset
Ability to work independently with minimal supervision while managing multiple priorities
Proven ability to collaborate effectively in a global, cross-functional, and multicultural environment
Ability to work in both office and field environments, including standing, sitting, walking, reaching, climbing, and other physical activities as required

Responsibilities

Lead the technical component investigation section of the investigation team
Own and manage investigation cycle time and KPIs for electrical and mechanical component investigations
Execute electrical investigations for components/systems and postprocess in ERP system
Partner closely with the Warranty team to support resolution of high-urgency warranty cases
Identify and implement actions to improve investigation lead time, quality, and case documentation
Continuously improve warranty investigation cycle time to enable timely customer decisions
Initiate, drive, and oversee detailed investigations in INNIO electrical laboratories, test rigs, and at supplier locations
Support root cause identification and issue resolution at the component and subsystem level in collaboration with Engineering and Quality teams
Compile, analyze, and document investigation findings, including warranty and component failure data
Analyze data from engine control systems, retrieve data from myPlant, and upload summaries or written investigation reports to warranty cases
Lead technical discussions with external experts, suppliers, and customers as required
Advise and guide engineers during on-site investigations and complex technical cases
Serve as a technical expert and focal point for electrical investigation topics within INNIO’s global engineering and service network
Support the investigation team with third-level technical support for field-related issues
Perform administrative and tracking activities related to investigation workflows
Perform other duties as assigned to assist with successful operations and business continuity