Lead, E-Commerce Fulfillment

Fanatics Collectibles•Sunnyvale, TX

9d•Onsite

About The Position

The Lead, E-Commerce Fulfillment is responsible for leading day-to-day execution of assigned fulfillment workstreams (Batching, Picking/Packing, Shipping, or Inventory/Replenishment) to ensure orders are processed accurately, efficiently, and on time. This role acts as the primary point of contact for associates on shift, drives productivity and quality, and escalates operational issues as needed. This is a hands-on leadership role requiring strong floor presence and the ability to coach, prioritize, and problem-solve in a fast-paced e-commerce environment.

Requirements

1–3 years of fulfillment, warehouse, or distribution experience
Ability to lead teams in a fast-paced, metric-driven environment
Strong communication and problem-solving skills
Comfort working on the floor for the majority of the shift

Nice To Haves

Prior lead, senior associate, or informal leadership experience preferred
Experience in DTC / e-commerce fulfillment strongly preferred
Experience with WMS systems (Extensiv preferred)
Experience in multi-shift operations
Familiarity with batching, wave planning, and inventory processes
Exposure to high-volume or high-accuracy fulfillment environments

Responsibilities

Lead daily execution of assigned DTC fulfillment workstream
Assign labor, manage task prioritization, and balance workload throughout the shift
Ensure orders are processed in accordance with SLA, accuracy, and quality standards
Monitor backlog, throughput, and bottlenecks; adjust staffing as needed
Support batching and wave execution in coordination with batching associates
Provide on-the-floor direction, coaching, and feedback to associates
Train new hires and cross-train associates across fulfillment functions
Reinforce standard work, safety, and compliance expectations
Support performance management through real-time feedback and documentation
Serve as escalation point for associate questions and issues during shift
Ensure pick, pack, and ship accuracy standards are met
Support root cause analysis for errors, rework, and customer-impacting issues
Partner with Inventory team on discrepancies, shortages, and corrections
Maintain high standards for handling high-value or priority orders as required
Use WMS (Extensiv) and related systems to monitor workflow and exceptions
Report shift performance metrics to Supervisor
Identify process gaps and recommend continuous improvement opportunities
Ensure accurate system transactions and adherence to SOPs
Partner with Supervisor to execute daily labor plan
Coordinate with other Team Leads to balance cross-functional workload
Escalate risks impacting SLA, safety, or customer experience
Support special workflows as needed (e.g., peak volume, priority orders)