Lead e-Billing Specialist

Benesch Law•Cleveland, OH

16d•$78,000 - $95,000•Hybrid

About The Position

At Benesch, a law firm recognized for its high level of legal service and positive work environment, the Lead e-Billing Specialist position is open in their Cleveland office. Benesch is one of the fastest-growing firms in the nation with offices in Chicago, Columbus, San Francisco, New York City, and Wilmington, and has been recognized on Chicago and Cleveland's Top Workplaces list and Cleveland's NorthCoast 99 Top Workplaces rankings. The firm offers a hybrid schedule, career development, transparent leadership, and celebrates diversity, equity, and inclusion. This role is ideal for a detail-oriented problem solver with 5 or more years of legal e-billing experience who is looking to utilize their expertise to mentor and direct a team. The Lead e-Billing Specialist will oversee daily e-Billing operations, support e-Billing specialists, and ensure client invoice submissions are accurate, timely, and compliant with billing guidelines. They will serve as the primary escalation point for e-billing issues, coordinate with internal teams, manage complex e-Billing platforms, enforce workflow standards, and improve e-Billing performance across the firm.

Requirements

minimum of five years of law firm e-Billing experience
Experience with multiple e-Billing platforms, including Legal Tracker, CounselLink, TyMetrix360, and similar systems.
Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance.
Prior leadership or team oversight experience required.
Effective communication and critical thinking skills.
Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure.
Proficiency in Excel, Word, and billing software platforms.

Nice To Haves

Aderant and BillBlast experience strongly preferred.
Experience training others and developing or maintaining process documentation preferred.

Responsibilities

Provides daily direction and task prioritization for e-Billing team members.
Assigns work based on urgency, deadlines, and department workload.
Oversees invoice submissions across multiple e-Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.).
Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client-specific restrictions, and vendor onboarding protocols.
Manages client billing exceptions, rejections, and appeals; serve as primary escalation point for client or internal billing issues.
Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.
Trains and mentors e-Billing team members on platform functionality, compliance rules, and firm standards.
Maintains and enforces standardized e-Billing workflows and documentation.
Develops and maintains internal SOPs and site-specific billing process documentation.
Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.
Identifies workflow inefficiencies and partner with e-Billing Supervisor to implement continuous improvement initiatives.
Serves as subject matter expert on e-Billing platforms, including LEDES formats, manual file handling, and billing software configuration.
Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.
Performs other duties as assigned.