Lead e-Billing Specialist

Benesch Law•Columbus, OH

8d•Hybrid

About The Position

Benesch is seeking a Lead e-Billing Specialist for their Columbus office. This is a hybrid position with work from home flexibility. The ideal candidate will have 5 or more years of e-Billing experience in a law firm and possess strong problem-solving skills, attention to detail, and a desire for accomplishment. This role is pivotal in shaping the financial success of the organization by overseeing daily e-Billing operations, supporting e-Billing specialists, and ensuring accurate, timely, and compliant client invoice submissions. The Lead e-Billing Specialist acts as the primary escalation point for electronic billing issues and system challenges, collaborating with internal teams such as Billing, Collections, and Client Value. This position is key in managing complex e-Billing platforms, enforcing workflow standards, and enhancing e-Billing performance across the firm.

Requirements

Minimum of five years of law firm e-Billing experience.
Experience with multiple e-Billing platforms, including Legal Tracker, CounselLink, TyMetrix360, and similar systems.
Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance.
Prior leadership or team oversight experience required.
Proficiency in Excel, Word, and billing software platforms.
Flexibility to work overtime as needed.

Nice To Haves

Aderant and BillBlast experience strongly preferred.
Experience training others and developing or maintaining process documentation preferred.
Effective communication and critical thinking skills.
Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure.

Responsibilities

Provides daily direction and task prioritization for e-Billing team members.
Assigns work based on urgency, deadlines, and department workload.
Oversees invoice submissions across multiple e-Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.).
Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client-specific restrictions, and vendor onboarding protocols.
Manages client billing exceptions, rejections, and appeals; serve as primary escalation point for client or internal billing issues.
Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.
Trains and mentors e-Billing team members on platform functionality, compliance rules, and firm standards.
Maintains and enforces standardized e-Billing workflows and documentation.
Develops and maintains internal SOPs and site-specific billing process documentation.
Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.
Identifies workflow inefficiencies and partner with e-Billing Supervisor to implement continuous improvement initiatives.
Serves as subject matter expert on e-Billing platforms, including LEDES formats, manual file handling, and billing software configuration.
Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.
Performs other duties as assigned.