Lead Durable Medical Equipment Technician

Granite State Independent Living•Concord, NH

6d•Onsite

About The Position

Make an Impact. Restore Independence. Lead the Work That Matters. Why This Role Matters Behind every refurbished wheelchair, scooter, or mobility device is a person regaining independence. As a Lead Durable Medical Equipment Technician, you'll be at the center of that impact-leading the daily operations of our Refurbished Equipment Marketplace (REM) and ensuring medical equipment is safely restored, expertly maintained, and ready to change lives. This is an ideal role for someone who enjoys hands ‑ on technical work, takes pride in quality and safety, and wants their skills to support a meaningful mission. The Lead Durable Medical Equipment (DME) Technician oversees all aspects of the Refurbished Equipment Marketplace (REM) shop and is responsible for ensuring the safe, efficient refurbishment, maintenance, and distribution of durable medical equipment. This role supports all aspects of the REM shop including but not limited to customer service and sales, computer support and equipment pickup/delivery.

Requirements

Certified Durable Medical Equipment (CDME) credential or manufacturer certifications for equipment such as Invacare, Pride, Quickie/Sunrise, Electric Mobility, or Amigo.
Demonstrated experience repairing, maintaining, or refurbishing durable medical equipment (DME) or similar mechanical/technical equipment.
Ability to apply mechanical skills and professional judgment to modify or customize medical equipment in accordance with safety and quality standards.
Ability to work independently with minimal supervision while managing time and priorities effectively.
Ability to follow documented cleaning, safety, and operational protocols for equipment and workshop environments.
Strong communication skills and ability to collaborate with management on operational decisions, including pricing.
Experience evaluating donated equipment and making acceptance or rejection determinations based on condition and usability.
Valid driver's license and satisfactory motor vehicle record check required, as well as the ability to operate GSIL vehicles, including vans with lifts and mid‑sized trucks, in accordance with state motor vehicle laws.

Responsibilities

Pick up, transport, and deliver donated or purchased durable medical equipment in compliance with state motor vehicle laws.
Inspect, clean, repair, and refurbish equipment in accordance with organizational checklists, industry standards, and manufacturer specifications, within expected timeframes.
Oversee workshop operations, including workflow coordination, cleanliness, and adherence to safety protocols.
Maintain accurate documentation (checklists, tracking forms, reports) for inventory, sales and repairs
Monitor and track equipment status throughout the refurbishment and distribution process.
Manage equipment inventory, including storage, organization, and readiness for use, display, or shipment.
Prepare and submit accurate monthly sales reports to the Chief Operating Officer in accordance with established reporting timelines.
Prepare and send quarterly inventory reports to Chief Operating Officer in alignment with standard quarterly reporting schedules.
Support revenue growth and organizational visibility through strategic outreach to senior living communities, rehabilitation facilities, nursing homes, and physical therapy providers.
Participate in annual budget planning and goal-setting, contributing operational input and performance insights.
Prepare equipment for resale, web listings, and nationwide shipping, ensuring functionality, safety, and presentation standards.
Provide technical assistance and information regarding equipment use, customization, and safety to staff, customers, and partners.
Deliver professional, mission‑aligned customer service in all internal and external interactions.
Coordinate with vendors to order parts and request technical support as needed.
Maintain equipment in the showroom, including charging and basic readiness checks.
Perform light building or facility maintenance tasks related to workshop operations, as needed.
Assist with setup of exhibits at local or state conferences or meetings.
Represent the organization at public events or outreach activities, as assigned.
Perform other related duties as assigned in support of organizational operations.
Proficiency with Microsoft Office applications and ability to perform basic website content updates.