Lead Driver Shrewsbury MA

DELAWARE VALLEY FLORAL GROUP LLC • Shrewsbury, MA

11d • $25 - $25 • Onsite

About The Position

The Lead Driver is responsible for ensuring the safe, accurate, and timely delivery of fresh floral products to customers while supporting the daily success of the transportation team. In addition to maintaining exceptional customer service and safe driving practices, this role serves as a mentor to drivers and provides operational support by acting as a backup to the Last Mile Operations Manager.

Requirements

• High school diploma or equivalent preferred.
• Previous experience driving commercial vehicles of various sizes (CDL not required).
• Valid driver's license with the ability to obtain and maintain a DOT Medical Certificate.
• Must be at least 21 years of age with an acceptable driving record.
• Strong customer service, communication, and relationship-building skills.
• Excellent time management, organizational, and problem-solving abilities.
• Ability to read maps, follow delivery routes, and utilize GPS navigation.
• Proficiency with Microsoft Office and the ability to learn routing, payroll/timekeeping, and other operational software.
• Dependable, safety-focused, and able to work independently while collaborating effectively with leadership and team members.
• Ability to successfully pass pre-employment screenings.

Nice To Haves

• Prior experience in a lead, trainer, or mentoring role is preferred.

Responsibilities

• Perform vehicle inspection before and after routes, reporting any vehicle issues to Last Mile Ops Manager.
• Review daily shipments to make sure product/package count matches customer order paperwork before departure.
• Load and organizes product into vehicle, utilizing straps, if needed, to eliminate damage or breaking of product during travel.
• Unload product at the customer location in a timely and safe manner.
• Adheres to all rules and laws of driving to maintain a safe and healthy work environment.
• Keep accurate records of deliveries, customer authorizations and payment, and ensure all documentation is submitted to the proper personnel at the end of each day.
• When needed, resolve delivery-related issues on the spot, while proactively communicating potential issue to branch leadership.
• Follow the pre-planned route accurately and without deviation from set course unless discussed with management.
• Immediately report any accidents or vehicle issues to the Last Mile Ops Manager.
• Follow all company and state enforced safety requirements for the vehicle, and for loading and unloading of product.
• Maintain a professional image and demeanor at all times.
• Demonstrate a commitment to our customers and build effective customer relationships.
• Perform other duties as determined by branch leadership on an as-needed basis.
• Be a role model that will foster a healthy and positive work environment.
• Provide back-up coverage when Last Mile Ops Manager is out of the office.
• Printing, organizing and assignment of loading manifests, invoices and pertinent customer delivery information to our route drivers.
• Monitor and manage the daily workload.
• Provide training and development periodically riding along with drivers.
• Provide feedback to both the driver and Last Mile Ops Manager, to assist with performance management.
• Communicate and collaborate with other members of the management team or different departments both verbally and written.
• Work with other Distribution Centers to cross-train and develop Best Practices.
• Familiarity and efficiency with various computer software packages: Microsoft Office products (Word, Excel and PowerPoint), Payroll/Time and Attendance software, dynamic routing software, etc.
• Perform other duties as determined by branch leadership on an as-needed basis.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Short and long term disability benefits, life insurance and other supplemental benefit offerings
• Flexible Spending Accounts
• Paid time off, sick time and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED