Lead Driver
Q39 LLC INC•Lee's Summit, MO
•Onsite
About The Position
The Delivery Supervisor ensures smooth, efficient, and professional execution of all catering deliveries. This role provides leadership, oversees delivery staff, maintains quality and safety standards, and ensures Q39’s reputation for exceptional service is upheld at every event.
Requirements
- 3+ years in hospitality, logistics, or catering operations (Carryout & Food delivery experience preferred)
- Strong organizational, planning, and communication skills
- Ability to support and motivate a team in fast-paced environments
- Excellent problem-solving and customer service abilities
- Valid driver’s license with clean driving record; ability to pass driver checks
Responsibilities
- Review all Banquet Event Orders (BEOs) in advance; confirm accuracy, identify special requirements, and organize staffing, vehicles, and equipment needs to ensure flawless execution.
- Ensure all deliveries are executed accurately according to the BEO, including food, equipment, and special instructions.
- Provide guidance, scheduling, and supervision for delivery staff; support team members with tools, training, and direction while modeling professional communication and guest service standards.
- Oversee packing, loading, vehicle cleanliness, and equipment returns; ensure proper storage and inventory of catering materials.
- Confirm ETAs, manage client interactions with professionalism, and ensure all Q39 standards are met at delivery sites.
- Support drivers in resolving on-site challenges; gather client feedback; report operational issues, vehicle concerns, or equipment needs.
- Partner with the Catering Operations Manager and Sales Manager to continually improve efficiency, training, and client satisfaction.
Benefits
- Tip Pool Share
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
