SURGERY SCHEDULER/DOCTOR'S ASSISTANT TEAM LEAD

COASTAL ORTHOPEDICS & SPORTS MEDICINE•Bradenton, FL

9h•Onsite

About The Position

Coastal Orthopedics & Sports Medicine is seeking an experienced and motivated Lead Doctor’s Assistant (DA) for its Orthopedics & Sports Medicine team. The Lead DA serves as an experienced resource and leader for the DA team while continuing to provide comprehensive support to assigned physicians and mid-level providers. This role supports efficient daily operations and is suited to an organized, approachable professional who is confident in decision-making and enjoys helping others succeed in a fast-paced healthcare environment. The Lead DA provides hands-on support to physicians, patients, and DA staff. The role includes assisting with team workflows, scheduling, training, coverage, patient flow, surgical coordination, records, and communication with healthcare partners. The position is primarily office-based in an air-conditioned healthcare environment and requires routine office-equipment use and physical activities, including occasional lifting.

Requirements

Bachelor’s degree with no experience; or associate degree with at least 1 year of directly related experience; or high school diploma/GED with at least 4 years of directly related or customer service experience.
Strong leadership and communication skills.
Excellent organizational and time-management abilities.
Ability to multitask, prioritize competing demands, and work effectively in a fast-paced environment.
Strong critical-thinking and problem-solving skills.
Ability to work effectively with a variety of personalities and work styles.
Proficiency with Microsoft Office and general office management systems.
Strong written and verbal communication skills in English.
Ability to adapt to changing priorities and processes.
Professional, positive, and team-oriented attitude.
Valid driver’s license and reliable transportation.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous healthcare, medical office, or Doctor’s Assistant experience preferred.

Responsibilities

Serve as an approachable resource for DA staff, answering routine workflow questions and addressing day-to-day operational concerns.
Provide oversight and support to the DA Manager, including assisting in the Manager’s absence.
Help monitor workflows, task completion, patient flow, staffing coverage, and adherence to department processes.
Assist with staff scheduling, daily coverage coordination, and workflow adjustments based on department needs.
Train DA staff as needed, supporting onboarding, competency development, and ongoing training.
Work as a Float DA when needed to support department operations and coverage.
Communicate with the DA Manager about staffing, workflow, performance concerns, training needs, and other departmental matters.
Promote teamwork, accountability, professionalism, and exceptional customer service.
Serve as a liaison between physicians, patients, and internal and external healthcare partners.
Manage administrative responsibilities, including phone calls, email, patient portal communications, mail, scanning, faxing, and medical records.
Maintain accurate and up-to-date patient records and protect confidential patient and company information.
Manage and coordinate surgical schedules for assigned physicians.
Coordinate pre-operative testing and provide patients with surgical and pre-operative education.
Ensure appropriate follow-through with post-operative care and coordination of services.
Verify physician orders, procedures, diagnoses, and supporting documentation.
Ensure accurate CPT and ICD-10 coding on surgical requisitions.
Coordinate patient care with referring physicians, surgery centers, hospitals, pharmacies, laboratories, physical therapy centers, skilled nursing facilities, home health agencies, imaging centers, and medical supply vendors.
Respond to patient concerns professionally, compassionately, and urgently, and help ensure timely and accurate service throughout the care journey.
Perform additional duties as assigned to support the practice.