Lead Full-Time Dock Worker / Customer Service Representative
About The Position
This role is with a stable and growing organization that offers quick advancement opportunities in a professional, positive, and people-centered work environment. The position involves loading and unloading freight safely and efficiently, assisting customers with inquiries, managing quotes and charges, and coordinating pickups and special requests. The role also includes dispatching drivers, planning dock setup, managing various operational processes like OS&D checks and claims, preparing shipping documents, and maintaining excellent communication with internal and external parties. The work environment includes modern facilities and clean, late-model equipment.
Requirements
- 18 years of age
- Basic math skills
- Fluent in English
- Able to pass a drug screen
Responsibilities
- Load and unload freight in a productive, safe and claims-free manner
- Assist customers with a variety of inquiries including freight pickup requests, manage rate quotes or freight charges and appointments or special requests
- Complete pre and post trip inspections on all dock equipment
- Properly document all freight control processes
- Participate in Dayton Freight’s training and improvement programs
- Be available for irregular work schedules, alternating work shifts and/or assignments
- Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual
- Dispatch P&D Drivers
- Plan Outbound Dock setup
- Manage W&R process
- OS&D checks, reports, and inspections
- Receive, control and enter incoming claims
- Manage incoming customer/internal emails and mail
- Manage and coordinate weekly claim payment reports with payables
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
- Ability to remain stationary for up to 90% of his/her shift
- Ability to ascend to and descend from a forklift, as needed
- Ability to perform essential functions of the role on a concrete floor that may become slippery when wet
- Ability to perform essential functions of the role while exposed to varying outside temperatures
Benefits
- Health
- Dental
- Vision
- AD&D
- Paid holidays (8)
- Paid vacation and personal days
- 401(k) plan, Company Match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
