Senior Lead Dispatcher (DFW Airport)

ABM US•Grapevine, TX

2d•Onsite

About The Position

The DFW Cabin Service Lead Dispatcher is responsible for overseeing and coordinating the dispatch of cabin service personnel to aircraft, ensuring timely, efficient, and high-quality cleaning and servicing operations. This role provides leadership and direction to dispatchers and cabin service teams, monitors flight schedules, prioritizes assignments, and proactively addresses operational challenges to maintain on-time performance. The Lead Dispatcher collaborates closely with operations, ramp, and airline partners to optimize workflow, ensure adherence to service standards, and meet turnaround deadlines. They are accountable for maintaining safety, compliance with airport and airline regulations, and continuous improvement of processes. Additionally, this role supports team development, provides real-time coaching, and serves as a key escalation point for operational issues.

Requirements

Limited experience and education are acceptable.
Military and veteran experience is encouraged.

Responsibilities

Overseeing and coordinating the dispatch of cabin service personnel to aircraft.
Ensuring timely, efficient, and high-quality cleaning and servicing operations.
Providing leadership and direction to dispatchers and cabin service teams.
Monitoring flight schedules and prioritizing assignments.
Proactively addressing operational challenges to maintain on-time performance.
Collaborating with operations, ramp, and airline partners to optimize workflow.
Ensuring adherence to service standards and meeting turnaround deadlines.
Maintaining safety and compliance with airport and airline regulations.
Driving continuous improvement of processes.
Supporting team development and providing real-time coaching.
Serving as a key escalation point for operational issues.