Lead Dispatcher (Breckenridge, CO, US)
About The Position
Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). In addition to coordinating and monitoring the movement of equipment and people, this position is responsible for additional functions such as assigning vehicles and working with other departments as well as coordinating with outside agencies in emergency/safety situations, training and providing direction to staff when needed, etc.
Requirements
- High School Diploma or GED.
- Computer skills in Word, Excel and Power Point
- Customer service skills - required
- Must be able to get to work in all weather conditions including heavy snow - required
- Must be able to work a flexible schedule including nights, weekends and holidays - required
Nice To Haves
- Previous work experience in radio Dispatch and/or Emergency Response - preferred
- Knowledge of Breckenridge businesses - preferred
Responsibilities
- Answer guest phone calls and direct them to the nearest shuttle stop for pick-up
- Document all calls in a live document including pick up location, number of guests, and destination
- Resolve potential and actual guest concerns regarding the shuttle service.
- Able to answer a high volume of calls while being courteous and professional to guests and co-workers
- Able to work together in a small space
- Other duties as assigned
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
