Lead Dispatcher

Goettl Career • Reno, NV

1d

About The Position

At Goettl Air Conditioning & Plumbing, we don’t just dispatch technicians — we drive revenue, protect the customer experience, and control the day from the dispatch seat. We are seeking an experienced Lead Dispatcher from HVAC, plumbing, electrical, or similar home services who knows how to lead a team under pressure be a hands-on driver. This is a hands-on position, that also functions as a lead within our dispatch team.

Requirements

• 3+ years of dispatch experience in HVAC, plumbing, electrical, or home services (required)
• Experience leading or mentoring other dispatchers
• Proven ability to handle escalated or high-emotion customer situations
• Strong understanding of routing, technician productivity, and revenue impact
• Experience with ServiceTitan or similar dispatch software
• A committed and progressive work history
• Ability to pass a background and drug screen upon offer

Responsibilities

• Supervise and support dispatch operations
• Optimize technician routing for revenue and efficiency
• Reduce reschedules and tighten performance
• Manage elevated customer challenges with confidence
• Partner daily with Service and Sales leadership
• Maintain clean, accurate schedules in ServiceTitan
• Hold the team accountable to KPIs

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Career growth within a nationally recognized brand

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed