Lead Dispatcher INTERNAL ONLY

Cherokee Nation • Tahlequah, OK

20h • Onsite

About The Position

The Lead Dispatcher assists in coordinating operations of the public safety dispatch personnel assigned to the Cherokee Nation Department of Public Safety. This position ensures that the highest quality of service is provided to the citizens served by the Office of the Marshal. The Lead Dispatcher sets an example of self-discipline, professionalism, courtesy, thoroughness, neatness, moderation, and dignity for subordinates at all times. This role answers emergency and non-emergency phone calls and coordinates the response of the Marshal, Deputy Marshals, and Emergency Medical Service Personnel to crime and accident scenes. This position uses radio systems to transmit details to Deputies and contact other emergency personnel, such as firefighters and paramedics, to respond to calls as needed. The Lead Dispatcher assists Deputies and EMS staff by answering queries about things like driver’s license or warrant information, logs all incoming calls into the computer-aided dispatch system and operates Oklahoma Enforcement Telecommunications System/Nation Law Enforcement Telecommunication computer according to set guidelines.

Requirements

• High School Diploma or General Education Degree (GED)
• One (1) year of specialized training or education.
• Two (2) years of experience in a related field.
• Proficient in Microsoft Office Suite
• Excellent verbal and written communication
• Ability to build strong working relationships
• Ability to hold strict confidentiality
• Analytical mindset and problem-solving skills
• Ability to remain calm in various situations
• Advanced computer and technology skills
• Ability to lead, coach, and mentor others
• Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.
• Must possess or obtain and maintain certification to operate the Oklahoma Law Enforcement Telecommunication System / National Law Enforcement Telecommunications computer.
• The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).
• Must comply with Cherokee Nation Office of the Marshal policies, procedures, and Code of Conduct.

Responsibilities

• Answers emergency and non-emergency phone calls.
• Coordinates the response of the Marshal, Deputy Marshals, and Emergency Medical Service Personnel to crime and accident scenes.
• Uses radio systems to transmit details to Deputies and contact other emergency personnel, such as firefighters and paramedics, to respond to calls as needed.
• Assists Deputies and EMS staff by answering queries about things like driver’s license or warrant information.
• Logs all incoming calls into the computer-aided dispatch system.
• Operates Oklahoma Enforcement Telecommunications System/Nation Law Enforcement Telecommunication computer according to set guidelines.
• Sets an example of self-discipline, professionalism, courtesy, thoroughness, neatness, moderation, and dignity for subordinates at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED