(SFO) Full-Time Lead Dispatcher

United Ground Express•San Francisco, CA

5d•Onsite

About The Position

United Ground Express is seeking a Full-Time Lead Dispatcher for their SFO location. This role involves making independent decisions on employee work assignments and locations based on operational needs, directing employee work assignments professionally, and issuing direct orders when necessary. The Lead Dispatcher will promptly receive and respond to telephone and radio calls, complete daily reporting accurately and on time, and project a positive image while handling inquiries courteously. Flexibility to work schedules that span a 24/7 operation, including weekends, holidays, and overtime, is required, with shifts potentially including late nights and early mornings.

Requirements

Minimum of a high school diploma, GED or equivalent
Ability to understand and communicate verbal and written instructions in English
Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
Must possess strong verbal and written communication skills
Intermediate experience with MS Office Applications
Must be 18 years of age or older
Must be legally authorized to work in the United States
Must pass pre-employment screenings
Must meet necessary requirements to obtain a security sensitive identification badge.
Must complete all training and maintain certification through employment
Must possess and maintain a valid US state driver’s license (suspended, expired, revoked, or denied licenses are not valid)

Nice To Haves

Strong communication and interpersonal skills
Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
Organizational and planning skills
Strong leadership skills with the ability to motivate and coach others
Must be able to handle multiple situations simultaneously.
Must be an analytical thinker, be a goal-directed leader and demonstrate service-oriented performance
Must be familiar with all FAA/TSA/Airline/Company regulations
Previous airport and/or customer service experience preferred
Previous radio/phone dispatch experience preferred
Previous supervisory experience preferred

Responsibilities

Make independent decisions on employee work assignments and locations based on operational needs.
Direct employee work assignments in a professional and courteous manner.
When operationally necessary, give ‘direct order’ to agents refusing an assignment while maintaining professionalism and remaining calm.
Promptly receive and respond to telephone and radio calls in a professional and timely manner.
Complete daily reporting thoroughly, accurately, and in a timely manner.
Project a positive image while responding openly, honestly, and timely to inquiries in a courteous manner.
Perform other duties as required.
Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed. Work shifts will be assigned and may include late nights and early mornings.