Lead Director, Workforce Budgeting, Demand Planning & Forecasting
About The Position
The Lead Director, Budgeting, Demand Planning & Forecasting, is a strategic leadership role reporting directly to the Executive Director, Workforce Management. This leader drives demand planning, labor forecasting, and budgeting strategies to support CVS stores, optimize P&Ls, and partner closely with Finance. The role is accountable for delivering innovative solutions that challenge the status quo, ensuring CVS remains at the forefront of workforce management excellence. This position is one of three Lead Directors, working in close partnership with the Lead Director of Engineering and the Lead Director of Scheduling & Innovation, and maintains a strong, ongoing relationship with field partners to ensure solutions are practical, impactful, and colleague-centric.
Requirements
- 10+ years of experience in Operations or Workforce Management roles
- 8+ years experience leading teams
- Advanced working knowledge of Microsoft Excel and PowerPoint with demonstrated ability to create senior-leader facing materials
- Ability to support minor travel (5%)
Nice To Haves
- Master's degree
- Prior retail pharmacy and/or healthcare industry experience
- Proven experience navigating and executing complex programs within a large, matrixed organization
- Demonstrated confidence, resilience, and ability to operate cross-functionally, including the ability to challenge the status quo and constructively navigate healthy tension
- Ability to manage day-to-day operational support while also driving long-term strategic objectives in parallel
Responsibilities
- Lead demand planning and forecasting by designing and implementing advanced models that predict store labor needs and sales volume, supporting both near-term execution and long-range business goals
- Partner with field leaders and store teams to validate forecasting outputs, gather operational feedback, and ensure forecasting and scheduling solutions reflect real store challenges and opportunities
- Collaborate with the Lead Director of Engineering to embed new technology, automation, and analytics into forecasting processes, actively engaging field partners in pilots and rollouts
- Translate forecasts into actionable, colleague-centric scheduling and labor strategies in partnership with the Lead Director of Scheduling & Innovation, informed by direct field input
- Own labor budgeting and P&L support, including building and refreshing labor budgets, coordinating accurate budget submissions/forecasts with Finance and field leaders, and leading ongoing performance management through scenario modeling, variance analysis, and quarterly/annual business reviews
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
