Lead Director - Enterprise Patient Safety Digital Product
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Lead Director, Enterprise Patient Safety Product Management is responsible for leadership of client and clinical experience products for Enterprise Services. They define and socialize the product vision and strategy, the roadmap, feature delivery. They are responsible for the overall success of the product, by enabling a best-in-class end to end customer/user experience improving product health and driving value towards targeted outcomes. They work closely with the Business General Manager (GM), Design, Engineering, and Data/Analytics forming the “Five in a Box” cross-functional product leadership team and serve as the main point of contact with other stakeholders to ensure overall cohesion for their product or experience.
Requirements
- 10+ years required experience in digital product management, IT, healthcare, or related field.
- Demonstrated success in building large-scale consumer facing products
- Ability to navigate complex, multi-stakeholder client environment
- Customer centric, creative, and strategic
Nice To Haves
- Prior working experience with software development teams in an agile environment
- Ability to drive cross functional teams to alignment amid ambiguity
- Strong negotiation, organizational, management, analytical and people skills
- Data-driven decision making and quantitative analysis skills
- Advanced degree or clinical licensure in a healthcare discipline (pharmacy, nursing, medicine or related field) strongly preferred
- Clinical background with hands-on familiarity with patient safety frameworks, medication safety protocols, or adverse event management — experience that enables credible partnership with CMO-level stakeholders
- Experience leading product initiatives in regulated clinical or healthcare enterprise environments
Responsibilities
- Manages the cross-functional product leadership team, including strong partnership with Business General Manager (GM).
- Accountable for the teams’ delivery and final output to stakeholders.
- Partners with business general manager and stakeholders to make decisions on investment priorities and develop business cases.
- Defines and socializes the product vision, strategy and roadmap in collaboration with the business leaders and engineering; assesses and refines as needed.
- Translates customer and business needs into short-term and long-term product strategy by creating Epics/initiatives defined to meet targeted outcomes.
- Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs.
- Sets the direction for discovery work, ensuring that the product team is focused on continuous exploration.
- Champions strong product management and agile mindsets.
- Defines product objectives and key results (OKRs), aligned with business objectives, to evaluate progress towards outcomes
- Tracks product objectives and key results (OKRs), aligned with business objectives, to understand progress towards outcomes and metrics to understand product health, socializes progress, and consistently reinforces objectives and alignment with broader product portfolio outcomes
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
