Lead Digital Product Manager / Zelle Digital Payments

Wells Fargo•Minneapolis, MN

1d•$119,000 - $206,000•Onsite

About The Position

Wells Fargo is seeking a Lead Digital Product Manager to support the strategy, delivery, governance, and ongoing optimization of the Zelle digital payments experience within Consumer Banking and Lending (CBL). This role will manage customer-facing web and digital journeys, including public site content, onboarding experiences, messaging, and release readiness, while partnering across product, technology, risk, legal, compliance, fraud, marketing, and external partners to deliver secure, compliant, and customer-first payment experiences.

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Advanced analytical, strategic thinking, and problem-solving skills to assess complex data, systems, and architectures, identify risks and opportunities, and drive data-driven decisions with high attention to detail and accuracy
Advanced communication, collaboration, and influencing skills to align stakeholders, build trust, and convey complex information clearly across all organizational levels, including senior leadership
Advanced organizational and execution skills to manage competing priorities and lead complex cross-functional initiatives, aligning stakeholders across compliance, marketing, operations, product, risk, technology, and leadership in a matrixed environment
Demonstrated ability to work independently, take initiative, exercise sound judgment, and deliver strategic outcomes with professionalism and integrity
Experience driving change, process improvement, and operational efficiency initiatives that deliver measurable business results
Experience leveraging AI and automation tools to improve efficiency and delivery outcomes
Experience with Agile or Scrum product management and end-to-end digital delivery, including tools such as Jira, and leading product development and modernization initiatives such as automation and cloud transformation
Experience with digital payment capabilities such as Zelle, bill pay, direct pay, or real-time payments, and knowledge of payment ecosystems and emerging payment rails
Experience within financial services or regulated environments, including risk identification, audit, compliance, emerging payments trends and payment rails, fraud, and engagement with third-party or external network partners
Experience with high-volume, mission-critical, Application Programming Interface (API)-driven platforms supporting customer-facing web, mobile, and digital banking experiences
Strong technical knowledge of APIs, data integration, and system connectivity, with experience supporting digital platforms, including responsive web design, content migrations, content governance, UX optimization, and customer journey improvements
Strong understanding of UAT coordination, release validation, defect management, production readiness, and customer-facing content review
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, and Teams) skills
Bilingual English/Spanish customer-facing digital content validation experience

Responsibilities

Act as key participant in large-scale planning
Use data, market research, payments knowledge, and stakeholder input to inform product strategy, Objectives and Key Results (OKRs), roadmap decisions, and future enhancements
Influence product strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
Translate business, customer, risk, compliance, and operational needs into clear product requirements and epics
Lead a broad team of product professionals to meet deliverables and drive new initiatives
Support the Zelle digital experience across web, mobile, online, onboarding, and customer messaging channels
Lead the development and execution of complex business plans, programs and initiatives which have impact across the enterprise with broad impact
Manage the product roadmap, backlog, and delivery priorities for Zelle and related digital payment capabilities
Make decisions in product strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
Govern Zelle customer-facing messaging, including alerts, bilingual English and Spanish content, educational content, error messages, public site updates, and notifications
Identify, document, and escalate defects, material changes, governance approvals, production issues, audit requests, and regulatory or risk inquiries
Potentially lead projects, teams or serve as a peer mentor
Review and analyze complex product strategy for product/functionality/experience area
Monitor customer experience, product performance, operational metrics, error trends, feedback, and reporting to identify opportunities for simplification and continuous improvement
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
Develop executive-ready updates, presentations, reporting, and communications that clearly summarize status, risks, decisions, customer impacts, and outcomes