Lead Digital Product Manager

Wells Fargo Bank•Minneapolis, MN

3d•Hybrid

About The Position

Wells Fargo is seeking a Lead Digital Product Manager to support the modernization of Customer Information View (CIV), a legacy platform used by approximately 25,000 employees across multiple Lines of Business. This role will translate business needs into product requirements, user stories, and acceptance criteria that drive the delivery of new servicing capabilities while meeting regulatory, operational, and customer experience requirements. The Lead Digital Product Manager will provide deep expertise in current and future-state CIV processes, helping prioritize product investments, improve delivery efficiency, reduce risk, and ensure solutions meet employee, customer, and compliance needs. In this role, you will lead the development and execution of complex digital business plans, programs, and initiatives with broad enterprise impact. You will act as a key participant in large-scale planning, review and analyze complex digital strategy for product/functionality/experience areas, and influence digital strategy for the business line requiring in-depth evaluation of multiple factors. You will make decisions in digital strategy for product/functionality/experience areas requiring a strong understanding of the business, policies, procedures, and/or compliance requirements. You will lead a broad team of digital professionals to meet deliverables and drive new initiatives, and strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals. This role may potentially lead projects, teams, or serve as a peer mentor.

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong ability to break down complex business problems into manageable, actionable requirements.
Experience translating business needs into clear and actionable user stories.
Ability to analyze product features for regulatory, security, risk, and compliance impacts.
Ability to Identify dependencies, risks, and delivery bottlenecks across teams and systems.
Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Solid understanding of Agile principles and practices, particularly Scrum and Kanban.
Ability to collaborate across cross-functional teams including developers, testers, designers, product owners, and business partners.

Nice To Haves

Experience supporting a Product Owner and managing a feature-level backlog.
Experience supporting governance and audit activities through documentation and evidence collection.
Familiarity with the Contact Center and/or Branch domain to quickly understand customer and stakeholder needs.
Proficiency with Jira and Confluence for requirements management, workflow modeling, and backlog support.
Experience using data analysis, reporting, and BI tools such as SQL, Tableau, or Power BI.
Ability to collect, validate, and analyze product and operational data to identify trends and performance drivers.

Responsibilities

Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
Act as key participant in large-scale planning
Review and analyze complex digital strategy for product/functionality/experience area
Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
Lead a broad team of digital professionals to meet deliverables and drive new initiatives
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
Potentially lead projects, teams or serve as a peer mentor