Lead DevOps Engineer
About The Position
Our client is seeking a hands-on DevOps Lead Engineer to support and enhance mission-critical payment platforms in a 24x7 global environment. The role calls for technical leadership, ownership, responsiveness, and strong communication while advancing platform reliability, automation, operational excellence, and continuous improvement. The successful candidate will lead production support and incident response, coordinate with offshore and cross-functional teams, manage deployments and CI/CD pipelines, and establish operational metrics. They will also mentor team members and use AI-powered tools to improve troubleshooting, productivity, and operational efficiency. A bachelor's degree in Computer Science, Engineering, or a related field and 8+ years of relevant experience are required.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 8+ years of experience in DevOps, Production Support, SRE, or Platform Engineering.
- Experience leading incident response, on-call support models, and globally distributed teams.
- Kubernetes, Helm, and Docker.
- Terraform.
- GitHub and Concourse CI/CD.
- Oracle, SQL, and PL/SQL.
- AWS and Cloud Foundry.
- AppDynamics, Kibana, Client, or similar monitoring tools.
- Linux/Unix administration.
- Python and shell scripting.
- Agile/Scrum and Jira.
- Production support, incident management, and automation.
- Leadership, ownership, and accountability.
- Strong communication and stakeholder management.
- Customer focus, responsiveness, and a sense of urgency.
- Incident leadership and problem solving.
- Offshore team coordination.
- Continuous improvement and an automation mindset.
- AI awareness and innovation.
Nice To Haves
- Experience in payments, financial services, or billing.
- Experience in large-scale, high-availability production environments.
- Experience with AI/GenAI tools such as GitHub Copilot, ChatGPT, Claude, or Gemini.
Responsibilities
- Lead production support, incident triage, root cause analysis, and resolution for critical payment applications.
- Respond promptly to production issues and lead major incident bridge calls through closure.
- Participate in and coordinate on-call rotations to ensure continuous service availability.
- Collaborate with offshore and cross-functional teams on support, issue resolution, and knowledge transfer.
- Manage deployments, CI/CD pipelines, monitoring, and operational processes.
- Drive automation, reliability, and continuous improvement initiatives.
- Define and track operational KPIs, SLAs, and service health metrics.
- Mentor team members and promote operational best practices.
- Use AI-powered tools to improve troubleshooting, productivity, and operational efficiency.
- Perform other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
