Lead DevOps Engineer (AWS)

State Farm•Dunwoody, GA

16h•Hybrid

About The Position

We are seeking a highly experienced Senior DevOps / Platform Engineer to help establish and lead engineering enablement capabilities for our Contact Center technology ecosystem. This role will be a key member of a new Contact Center Central Platform Engineering capability focused on accelerating software delivery across multiple product teams through standardization, automation, reusable engineering capabilities and developer self-service. The engineer will partner closely with product engineers, architecture, SRE and other technology teams to create developer platforms, golden paths, reusable CI/CD capabilities, Infrastructure as Code, workflow automation, observability patterns and engineering standards. This is a highly hands-on engineering role with significant technical leadership responsibilities. The successful candidate will help shift teams from independently building and maintaining common engineering capabilities toward a build once, automate once, standardize once and enable every team model.

Requirements

5+ years of hands-on AWS experience supporting cloud infrastructure, DevOps, platform engineering, or software delivery automation.
Strong experience with CI/CD pipelines, Infrastructure as Code (Terraform/CDK), and AWS cloud-native architectures.
Experience with Git/GitHub, branching and pull-request workflows, reusable workflows, automated testing and release automation
Experience supporting application delivery across Java, Node.js, React, and/or data workloads.
Experience with observability, reliability, DevSecOps, IAM, secrets management, and automated security controls.
Experience enabling AI/GenAI workloads, including delivery automation, evaluation, guardrails, observability, and operational monitoring.

Nice To Haves

Experience building or supporting Internal Developer Platforms (IDPs), platform engineering capabilities, golden paths or developer self-service solutions.
Experience with containers and serverless technologies, including Docker, Kubernetes/EKS, ECS, and AWS Lambda.
Experience integrating and automating engineering workflows across GitHub, Jira, Slack, Confluence, CI/CD, and AWS.
Knowledge of SRE practices, including SLIs/SLOs, resiliency, incident management, root-cause analysis, and performance engineering.
Experience with data/analytics platforms, data pipelines, APIs, enterprise integration patterns; contact-center or Amazon Connect integration experience is a plus.
Experience implementing automated governance, compliance and policy-as-code capabilities.

Responsibilities

Lead the design and implementation of Central Platform Engineering capabilities that accelerate software delivery across product teams
Build developer platforms and golden paths providing reusable, self-service capabilities for React, Node.js, Java, Data/Analytics and GenAI workloads.
Design and standardize CI/CD pipelines, automated testing, quality gates, security scanning, deployment and rollback capabilities.
Develop reusable AWS Infrastructure as Code (IaC) modules and automate application/environment provisioning.
Integrate and automate engineering workflows across GitHub, Jira, Slack, Confluence, AWS and CI/CD tooling.
Partner with SRE and product teams to establish common observability, monitoring, SLO, resiliency and operational-readiness patterns.
Enable AI/GenAI engineering through reusable delivery, evaluation, observability, security and guardrail patterns.
Identify duplicated engineering work and convert common solutions into reusable platform capabilities and automation.
Partner with embedded product-team engineers to drive standards, adoption, documentation and engineering best practices.
Measure and continuously improve developer experience, delivery velocity, reliability and platform adoption.