Lead Designer

Comcast • Philadelphia, PA

6d

About The Position

This job is centered on directing customer usability research, optimizing web design for user experience, and crafting detailed tool demonstrations. It is key in shaping product vision and experience across various platforms, including monitoring web traffic.

Requirements

• 3D Computer Aided Design (CAD)
• Customer Experience (CX)
• Industrial Design
• Mechanical Engineering
• User Experience (UX)
• Bachelor's Degree
• 7-10 Years Relevant Work Experience

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Specializing in user experience strategy and design across multiple platforms, driving support and future product development
• Overseeing experience design for external digital communications, including content strategy and user-centered design initiatives
• Leading web and new media projects, ensuring alignment with the company's strategic objectives and brand messaging
• Directing special projects that require innovative new media communication and user experience solutions
• Managing the enhancement of digital delivery channels to optimize user access to the company's wide range of communications
• Evaluating product positioning within the organization's online ecosystem, aligning with strategic site objectives
• Authoring detailed interaction and functional specifications to drive the development of user-focused digital experiences
• Conducting market analysis to recommend design solutions that position the company's products distinctively in the market
• Pioneering research and testing to develop alternative, cutting-edge design solutions that elevate the user experience
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior