Lead Design Researcher

Humana

5d•$126,300 - $173,700•Remote

About The Position

Humana’s Consumer Strategy, Design & Transformation organizations is seeking an experienced Lead Design Researcher to join its remote Experience Design team. The team aims to create personalized, seamless, and easy healthcare experiences for members by designing around how they seek and receive care. The role focuses on developing connected experience journeys that create business and user value, particularly for Medicare consumers. The Design Research Lead defines and delivers research programs across the design process, from early exploration, strategy, and problem definition through ideation, prototyping, testing, and implementation. The role partners with Product Design, Content Design, Product Management, Analytics, Engineering, business partners, customers, operators, and leadership to develop user-centered experiences and research insights that inform product strategy, prioritization, planning, and decision-making. Research follows an agile test-and-learn approach and is guided by Journey Frameworks to identify targeted moments, needs, and opportunities for teams to design, test, and optimize experiences. This is a remote role anywhere in the United States, primarily operating on Eastern Standard Time business hours. Occasional travel to Humana offices for training or meetings may be required. Home-based employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and work from a dedicated space that protects member PHI/HIPAA information. Applicants must be U.S. citizens or lawful permanent residents; sponsorship is not available.

Requirements

Master's degree or higher in a research-related discipline, such as Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, or Cognitive Science.
At least 8 years of experience leading design research contributions in innovation, human-centered design, and/or digital product contexts.
At least 5 years of experience independently managing design research programs.
Exceptional communication, problem-solving, coaching, and management skills.
Understanding of and experience with a variety of UX and design research methodologies.
Experience with design thinking and agile product development environments.

Nice To Haves

Previous health insurance industry experience.

Responsibilities

Assist in creating service and product concepts through storyboarding, wireframing, or other visual mediums to facilitate future-state micro-journey concepts.
Conduct current-state research and competitive benchmarking for micro-journeys.
Recruit and screen candidates for research and concept testing.
Develop research plans and interview guides for research sessions.
Train team members to conduct their own research and concept studies.
Synthesize research findings and work with product managers and other team members to add findings to the backlog.
Iterate requirements, concepts, and other vision documentation.
Collaborate with customers, operators, and leadership to propose novel experience improvements aligned with priority measures.
Lead teams in synthesizing findings into insights and business recommendations that drive impact.
Collaborate and co-create with product teams and business partners to quantify the value of concepts.
Create communication artifacts that define the current state and future state of the optimized experience.