Lead Dental Office Receptionist
About The Position
286 Madison Dental is hiring a polished, patient-focused Lead Dental Office Receptionist to help guide the front office experience in our modern, multi-specialty Manhattan practice. Located in the heart of Midtown, our office serves a steady flow of patients in a fast-paced, high-service environment, and we’re looking for someone who thrives on creating a warm, organized, and professional experience from the moment a patient walks through the door. In this lead role, you’ll do more than manage the front desk - you’ll help set the tone for the patient experience, support day-to-day front office flow, and serve as a trusted point person for both patients and team members. If you have strong dental insurance knowledge, front desk leadership ability, and a passion for delivering excellent service, this could be an outstanding fit. Why Join 286 Madison Dental? Competitive Pay: $29/hour Full-Time Schedule: Monday-Friday Modern, State-of-the-Art Practice: A multi-specialty dental office with advanced technology, digital workflows, and a patient-centered environment that values efficiency and professionalism Supportive Team Culture: Collaborative, professional environment with strong administrative and clinical teamwork Prime Manhattan Location: Conveniently located at 286 Madison Avenue with easy access for patients and team members alike
Requirements
- Dental insurance experience required
- Prior dental front desk experience required
- High school diploma or GED
- Strong customer service, organization, and professionalism
- Comfortable in a fast-paced environment with multiple priorities
- Excellent communication skills and confident phone etiquette
- Positive, dependable, team-oriented attitude
- Leadership mindset with the ability to support a smooth, patient-centered front office operation
Nice To Haves
- Familiarity with Denticon or similar dental software preferred
- Bilingual Spanish/English a plus
Responsibilities
- Welcome patients warmly and create a polished, professional first impression
- Answer phones, assist patients with questions, and schedule appointments efficiently
- Verify and communicate dental insurance benefits, eligibility, and estimates
- Manage patient check-in and check-out and maintain accurate patient information
- Collect payments, balance transactions, and support front office financial workflows
- Maintain accurate records and assist with data entry and document management
- Coordinate closely with providers and clinical staff to support smooth patient flow
- Use scripts and communication guidelines in person and over the phone, as assigned
- Help oversee front desk operations and support consistency in service, organization, and workflow
- Serve as a lead presence at the front desk by helping guide daily priorities and maintaining a high standard of professionalism
Benefits
- Competitive Pay: $29/hour
- Full-Time Schedule: Monday-Friday
- Modern, State-of-the-Art Practice: A multi-specialty dental office with advanced technology, digital workflows, and a patient-centered environment that values efficiency and professionalism
- Supportive Team Culture: Collaborative, professional environment with strong administrative and clinical teamwork
- Prime Manhattan Location: Conveniently located at 286 Madison Avenue with easy access for patients and team members alike
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
