Lead Dental Front Desk Administrator

Affinity Dental Management•Cromwell, CT

6d•Onsite

About The Position

Preferred Dental of Cromwell is seeking a Lead Front Desk Administrator to help lead the daily business-office functions of our Cromwell practice. This is an excellent opportunity for someone with strong dental front-office experience who is confident managing schedules, insurance, patient accounts, treatment coordination, and patient relationships and is ready to step into a more senior role without taking on the full responsibilities of an Office Manager. As our Lead Front Desk Administrator, you'll be an important connection between our patients, providers, clinical team, and business office. You'll have the opportunity to take greater ownership of the front office, help keep the practice productive and organized, support patients through their treatment journey, and become an important resource for the entire team.

Requirements

2+ years of dental front-office experience strongly preferred
Experience with dental scheduling, insurance, billing, collections, and patient accounts
Comfortable presenting treatment plans and discussing financial arrangements with patients
Strong understanding of dental terminology and front-office workflows
Dentrix or comparable dental software experience preferred
Excellent communication, customer service, and conflict-resolution skills
Strong organization, accuracy, and attention to detail
Confident handling multiple priorities in a busy dental practice
Professional, dependable, collaborative, and comfortable taking initiative
High school diploma or equivalent required

Nice To Haves

associate degree or relevant administrative certification preferred

Responsibilities

Help oversee daily front-office operations and maintain an organized, professional patient experience
Manage provider schedules, confirmations, recalls, cancellations, and patient flow to support productive days
Greet patients, answer phones, and serve as a trusted resource for patient questions and concerns
Prepare and present treatment plans, financial options, and patient payment arrangements
Verify insurance information, submit claims and predeterminations, and follow up on outstanding claims
Manage patient accounts, payments, accounts receivable, and collection follow-up
Maintain accurate patient records while ensuring HIPAA compliance
Support front-office systems, supplies, correspondence, and daily administrative needs
Collaborate with providers and team members to resolve issues and keep the practice running smoothly