Lead Dental Assistant

Choice Healthcare Services•Reno, NV

About The Position

The Lead Dental Assistant supports dental care delivery by preparing treatment rooms, patients, instruments, and materials; passing instruments and materials; and performing procedures in compliance with Nevada dental standards. The role also supervises and trains new and current back-office employees, supports daily office operations, and helps ensure accurate charting, compliance, staffing, inventory, and patient flow. CHOICE Healthcare Services provides pediatric dental care in the Southwest United States and describes its mission as providing everyone access to the healthcare they need.

Requirements

At least one year of dental back-office lead or supervisory experience.
Nevada X-Ray certification or affidavit.
BLS certification.
Four-hour Infection Control certification.

Nice To Haves

Certification from a dental college, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Bilingual in Spanish.

Responsibilities

Supervise and train new and current back-office employees.
Review charts daily in Open Dental to ensure assistants accurately complete chart information throughout the day.
Resolve daily audits by facilitating corrections with team members or identifying the responsible team member and documenting the resolution.
Work consistently with the Practice Manager to facilitate back-office staff scheduling.
When delegated in the Practice Manager’s absence, perform scheduling and staffing functions, including tracking back-office work schedules, ensuring daily coverage, coordinating and communicating days off, approving requested days off, monitoring approved overtime, and tracking hours against schedules.
Review, enforce, and apply CHOICE Healthcare Services' Employee Manual and Policy Notices by discussing criteria with the team or reporting issues to supervisors.
Maintain office flow, limiting patient waits in the waiting room to no more than 15 minutes and total chair time in the back office to no more than one hour.
Use downtime to recover operatories, open bays, and sterilization.
Schedule and track externship and new-employee hours, complete evaluations, conduct evaluation reviews with instructors, and support assistants who are training interns.
Perform and oversee new-employee training to support excellent performance and training success.
Coordinate routine inventory checks and orders according to protocol using the standard Master Price List, and communicate with the Procurement Team.
Work with HR and the Practice Manager to coordinate OSHA responsibilities; maintain required logs, postings, deadlines, and updates, and ensure standards are met across offices.