The Lead Denial Management Specialist serves as a resource in daily operations and participates in the development and implementation of policies and procedures. This position provides information on denial data and tracks denials by third party payers and PPO networks. The role assists with the development and implementation of an appeals process for claims recovery strategies that will reflect performance improvements and compliance. It also works with Payer Enrollment ensuring provider/location are enrolled correctly with the payers. Additionally, this position assists in the maintenance, enhancement, and problem-solving of the Epic patient accounting systems by reviewing denials and implementing edits in charge review or claim edits to prevent future denials. The specialist reviews and tracks monthly adjustment codes to provide input to department, leadership, and physicians, preventing unnecessary adjustments. They create reports and dashboards on denial trending and financial impact, assist the Manager/Supervisor in defining new requirements, suggesting solutions, and testing additional systems or enhancements, and identify delays, inefficiencies, and errors that hinder the claim process. This role provides information on denial data on a regular schedule and tracks denials by third party payers and PPO networks to determine discrepancies with AHS patient access and billing systems. Finally, the Lead Denial Management Specialist shares information with staff and departments involved to institute corrective actions, promotes the activities, initiatives, and goals of Altru Health System and the Finance Team, supports and enforces policies and procedures, and performs other duties as assigned or needed.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree