Lead Delivery Manager

TXI • Chicago, IL

9d • $156,000 - $185,000 • Remote

About The Position

TXI is looking for a Lead Delivery Manager who loves to unpack a puzzle and work to see it solved. Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they’re not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. As a Lead Delivery Manager, you have an opportunity to frame how engagements run and collaborate with integrated teams to deliver products that matter. This individual will be responsible for defining and implementing the team structure, establishing how client engagements will work, and leading planning, estimation, and successful delivery. They will bring empathy and curiosity to deeply understand and internalize each client’s needs, goals, constraints, and organizational context—using that understanding to navigate ambiguity, identify opportunities, and scope complex product engagements based on business and user value. This is an execution-heavy delivery role, with responsibility for moving complex digital products from ambiguity into execution and successful delivery. While delivery management is the core of the position, the ideal candidate also brings a strong product management mindset and experience guiding products from concept to delivery. They know how to lead discovery, shape the right problems to solve, and balance user needs, business objectives, and technical constraints in close partnership with design and engineering. As an experienced consultant, they will build trusted, influential relationships with senior client stakeholders that deepen and expand over time. We’re especially interested in hearing from candidates based in Chicago, as well as those with experience building digital solutions in life sciences or pharmaceuticals, or designing and delivering AI-enabled products and workflows. Don't hesitate to apply if you don't meet 100% of the qualifications below. If you’re someone who identifies as a motivated self-starter and loves to thrive in ambiguity, we want to hear from you!

Requirements

• Expertise in utilizing agile project management skills to efficiently plan, execute, and manage projects iteratively to deliver exceptional software within the constraints of scope, time, and budget
• High capability in identifying, analyzing, and mitigating project risks
• High capability in effectively managing changes to project scope, timelines, or requirements
• High capability in ensuring that clients, team members, and stakeholders maintain awareness and can plan accordingly
• High capability in fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement
• High capability in empowering teams to drive innovation and achieve successful project outcomes
• High capability in thoughtfully steering the development, launch, and evolution of a company's product(s) to meet desired outcomes
• High capability in understanding and balancing business objectives, user needs, and technical capabilities and constraints
• High capability in promoting and advocating for quality standards, processes, and best practices, including accessibility guidelines, to ensure the delivery of high-quality, inclusive, and user-friendly software solutions
• Alignment with delivery principles: prioritizing transparent communication with team members and clients; being proactive, results-oriented, and adaptive; empowering teammates to “multiply†their potential and effectiveness; creating psychological safety within the team; and curiosity and an appetite for learning and new information
• Motivated self-starter
• Ability to thrive in ambiguity

Nice To Haves

• Based in Chicago
• Experience building digital solutions in life sciences or pharmaceuticals
• Experience designing and delivering AI-enabled products and workflows
• Strong product management mindset and experience guiding products from concept to delivery

Responsibilities

• Defining and implementing the team structure
• Establishing how client engagements will work
• Leading planning, estimation, and successful delivery
• Navigating ambiguity, identifying opportunities, and scoping complex product engagements based on business and user value
• Moving complex digital products from ambiguity into execution and successful delivery
• Guiding products from concept to delivery
• Leading discovery
• Shaping the right problems to solve
• Balancing user needs, business objectives, and technical constraints in close partnership with design and engineering
• Building trusted, influential relationships with senior client stakeholders
• Utilizing agile project management skills to efficiently plan, execute, and manage projects iteratively to deliver exceptional software within the constraints of scope, time, and budget
• Identifying, analyzing, and mitigating project risks
• Effectively managing changes to project scope, timelines, or requirements
• Ensuring that clients, team members, and stakeholders maintain awareness and can plan accordingly
• Fostering an environment and ways of working that promote collaboration, accountability, continuous learning, and process improvement
• Empowering teams to drive innovation and achieve successful project outcomes
• Thoughtfully steering the development, launch, and evolution of a company's product(s) to meet desired outcomes
• Understanding and balancing business objectives, user needs, and technical capabilities and constraints
• Promoting and advocating for quality standards, processes, and best practices, including accessibility guidelines, to ensure the delivery of high-quality, inclusive, and user-friendly software solutions
• Prioritizing transparent communication with team members and clients
• Being proactive, results-oriented, and adaptive
• Empowering teammates to multiply their potential and effectiveness
• Creating psychological safety within the team
• Demonstrating curiosity and an appetite for learning and new information

Benefits

• Employee Stock Ownership Program (ESOP)
• Quality health insurance and medical travel benefit
• Generous paid time off
• Paid parental leave policy
• 12 weeks of paid FMLA leave for qualifying events
• 401k plan, including employer matching
• Benefits for professional development
• Home office improvements
• Renewable energy switching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed