Lead, DC Operations

Tory Burch • McDonough, GA

1d • Onsite

About The Position

We are seeking a Lead, DC Operations to support daily operations in a multi-channel, highly automated Distribution Center. This role involves directing workflow, supporting associates, and ensuring adherence to quality and safety standards. You will prioritize tasks, train team members, ensure compliance, and support process improvements to enhance efficiency, accuracy, and productivity. This role is ideal for someone who enjoys working hard, creating impact, and having fun in a collaborative environment.

Requirements

• H.S. Diploma/G.E.D or equivalent relevant work experience required.
• 1.5+ years of related experience working in a distribution environment.
• Experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Demonstrated understanding of operational processes and workflows.
• Excellent organizational and problem-solving skills with an ability to prioritize competing demands effectively.
• Strong interpersonal skills and ability to establish, maintain, and leverage professional relationships at all levels to provide tailored and substantive support with a positive demeanor, always maintaining professionalism.
• Excellent verbal and written communication skills.
• Must have English proficiency (speaking and understanding).
• Able to lift and move up to 35 lbs.
• Able to actively walk the warehouse floor; and stand for extended periods up to 12 hours.
• Must be willing to work overtime as needed, including weekends and holidays.

Nice To Haves

• Experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus.

Responsibilities

• Assist, understand, and execute daily operational plans.
• Partner with leadership to ensure adherence to plans related to labor scheduling, resource allocation, and workflow coordination.
• Direct the workflow of associates in assigned team, ensuring efficient work allocation and floor coverage.
• Monitor productivity, identify bottlenecks, and provide solutions to maintain an optimized workflow.
• Monitor aged orders, priority shipments, and order fulfillment processes to meet service level agreements (SLAs).
• Ensure inbound and outbound shipments are processed accurately and efficiently.
• Ensure all team members follow safety policies, standard operating procedures (SOPs), and equipment operation guidelines, promoting a 5S culture.
• Conduct equipment and facility inspections, reporting any unsafe conditions or hazards.
• Identify unsafe behaviors and performance trends and escalate for further support.
• Maintain warehouse security by ensuring proper handling of product and adherence to safety protocols.
• Monitor system-generated reports (e.g., carton aging, inventory variance, short picks) and take appropriate actions.
• Assist in optimizing warehouse space utilization to ensure proper stock placement.
• Participate in process improvement initiatives, studies, and projects to enhance efficiency and accuracy.
• Act as the first point of contact for associates to discuss workflow issues, concerns, or process improvements.
• Support supervisor in monitoring attendance, policy adherence, and performance management.
• Provide coaching to associates as it relates to completion of the assigned tasks.
• Foster a positive and collaborative team environment that encourages engagement and accountability.
• Train and cross-train associates across various departments.
• Identify, research, and solution for issues, challenges, and discrepancies as they arise to prevent workflow disruptions, escalating as needed.
• Handle other duties and rotate to other departments as assigned to contribute to the overall success of the Distribution Center.
• Lead assigned team and support the achievement of inventory accuracy through cycle counting, auditing, and reconciliation.
• Lead assigned team and support the accurate and efficient preparation of customer and retail/wholesale orders for shipment.
• Lead assigned team and support efficient and accurate order picking, inventory restocking, and workflow optimization.
• Lead assigned team and support timely and accurate unloading, inspection, and put-away of inbound inventory.
• Lead assigned team and support the efficient processing of returned merchandise, including inspection, restocking, and disposition decisions.

Benefits

• Generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• Generous employee discount and access to exclusive sales.
• Access to ongoing training and career development programs.
• Flexible scheduling, including three-day workweeks.
• Opportunities to give back through the Tory Burch Foundation and paid volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED