Lead Day Program Support Staff

CW RESOURCES, INC.•Bristol, CT

2d•Onsite

About The Position

CW's Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value! At CW, we're more than a day program. We help adults with intellectual and developmental disabilities build skills, connect with their communities, and pursue the lives they want to live. As our Day Service Option (DSO) Lead, you'll spend your days supporting adults with intellectual and developmental disabilities as they learn new skills, explore their communities, build relationships, and achieve personal goals.

Requirements

High School Diploma or equivalent.
At least two (2) years of experience supporting individuals with intellectual and developmental disabilities, behavioral health needs, or similar populations.
Knowledge of person-centered practices, positive behavior support strategies, DDS regulations, HIPAA requirements, confidentiality standards, and the rights of individuals with disabilities.
Knowledge of workplace safety practices, emergency response procedures, and de-escalation techniques.
Proficiency in using computers and electronic systems for documentation, communication, scheduling, and reporting.
Valid driver's license with an acceptable driving record and a valid Real ID or other approved identification required for transportation responsibilities.
Ability to safely transport participants and travel between program locations as needed.

Nice To Haves

Associate's degree in Education, Human Services, Rehabilitation, or a related field.
Current CNA, CPR, First Aid, Medication Administration, PMT, Safety Care, or other related certifications.
Experience as a Lead DSP, Senior DSP, Mentor, Trainer, Team Lead, or in a similar role supporting individuals with intellectual and developmental disabilities.
Experience facilitating community-based programs, recreational activities, and skill-building opportunities.
Knowledge of person-centered planning, Individual Plans (IPs), outcome-based service delivery, and behavioral support principles.
Strong communication, leadership, and interpersonal skills, with the ability to build relationships, mentor staff, and collaborate effectively with participants, families, coworkers, and community partners.
Strong organizational, time-management, and documentation skills, with attention to detail and the ability to manage multiple priorities.
Ability to exercise sound judgment, maintain professionalism, and respond effectively to emergencies, behavioral incidents, and other challenging situations.

Responsibilities

Support adults with intellectual and developmental disabilities in achieving personal goals, developing new skills, and participating in meaningful community experiences.
Plan, coordinate, and facilitate engaging activities, volunteer opportunities, community outings, and recreational experiences that promote independence, social engagement, and personal growth.
Serve as a lead resource for Direct Support Professionals by providing day-to-day guidance, mentoring, training, and support.
Foster a welcoming, and person-centered environment where participants feel respected, valued, and empowered to make choices about their lives.
Encourage self-advocacy, confidence, and independence while supporting participants in pursuing their interests and goals.
Build positive relationships with participants, families, guardians, case managers, community partners, and team members to support quality services and successful outcomes.
Observe participant progress, provide feedback, and share recommendations that help enhance services and improve participant experiences.
Ensure accurate documentation, including attendance, progress notes, incident reports, and other required records.
Assist with participant transportation and support individuals in safely accessing community activities, appointments, volunteer opportunities, and recreational events.
Respond appropriately and professionally to emergencies, behavioral incidents, and challenging situations while ensuring participant health and safety.