Lead Data/Information Architect

Deloitte•Tampa, FL

3d•Hybrid

About The Position

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. This role will lead the design, evaluation, selection, implementation, and support of server, application, and network infrastructure monitoring. It involves architecting infrastructure, application monitoring, and log analysis frameworks to provide deep operational visibility of production systems. The architect will collaborate with IT Architecture to understand future system states, work with application and system owners to clarify monitoring requirements and business needs, and provide technical direction for the maintenance of infrastructure monitoring tools. The role also includes managing evolving applications and business processes, identifying and documenting issues, providing technical troubleshooting skills during triage, and leading the development of strategies to resolve technical issues. The Lead Data/Information Architect will track vendor roadmaps, lead efforts to implement new features and upgrades, identify methods for providing audience-appropriate views of monitoring data, and create clear documentation of monitoring activities. Continuous suggestions for improved alert configuration and operational processes are expected. This position serves as an escalation point for monitoring issues and delivers the monitoring platform as a service to various enterprise teams. It also involves establishing clear monitoring standards, guidelines for system alerting and alert routing, and implementing automation for monitoring implementation and audits. The role emphasizes enforcing best practices for data collection and storage, maximizing knowledge as an industry expert on monitoring systems for advanced scenarios, and creating a culture of continuous refinement in monitoring through feedback and improvement cycles.

Requirements

Scripting experience with PowerShell, Java Script, and Python
Using Windows and Linux platforms and other native components like task scheduler, cronjob, and event logs
Utilizing Dynatrace or NetBrain to configure monitors and develop workflows and runbooks
Utilizing SolarWinds Orion to integrate multiple IT monitoring modules into a single interface
Utilizing ThousandEyes to provide clients with real-time visibility into network connectivity and application performance
Developing SQL/DQL queries to build reports and business logics
Utilizing Splunk ITSI to monitor and provide end-to-end visibility into the function of critical IT and business services
ServiceNow ITOM event management and service mapping

Responsibilities

Lead the design, evaluation, selection, implementation, and support of server, application and network infrastructure monitoring.
Architect infrastructure, application monitoring, and log analysis frameworks to provide deep operational visibility of production systems.
Collaborate with IT Architecture to understand future system state.
Work with application and system owners to clarify monitoring requirements and business needs.
Collaborate and provide technical direction to the maintenance of infrastructure monitoring tools to ensure that the proper use of the monitoring system is understood.
Manage evolving applications and business processes.
Identify and document specific issues and problems by providing technical troubleshooting skills during triage activities.
Provide insight into technical issues and lead to the development of strategies or plans to resolve these issues.
Track vendor roadmaps and lead efforts to implement new features, enhancements, and upgrades.
Identify methods of providing audience appropriate views of monitoring data.
Provide clear and complete documentation of monitoring activities for all audiences.
Provide continuous suggestions for improved alert configuration and operational processes in relation to monitoring.
Serve as an escalation point and resource to system administrators for monitoring issues.
Deliver the monitoring platform as a service (set-up, troubleshoot, maintain) to the various other infrastructure and application teams across the enterprise.
Establish clear, well-defined monitoring standards across all service delivery teams in the enterprise.
Establish guidelines around system alerting and alert routing to ensure efficient and timely response to infrastructure/system issues that impact production environments.
Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed.
Enforce best practices around data collection and storage of collected metrics to ensure the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis.
Maximize knowledge as industry leading expert on monitoring systems to understand and implement advanced monitoring scenarios, address monitoring gaps, and ensure that our corporate resources are monitored as effectively as possible.
Create a culture and process of continuous refinement in the monitoring space by establishing an iterative cycle of feedback, implementation, and improvement between the monitoring teams and various service delivery teams.