Lead Data Engineer

Royal Bank of Canada•Toronto, ON

1d•Onsite

About The Position

The Enterprise Change Management Transformation & Strategy team is seeking a ServiceNow Developer & Data Engineer who has experience working across the full stack, building automation solutions that enable positive user experiences and measurable business growth by streamlining IT Change Management processes and proactively optimizing operations. This individual will leverage automation-driven control monitoring and control assurances for ITIL technologies including ServiceNow, Tableau, and home-grown application development. You will have the tools and resources needed to achieve extraordinary results that have a significant impact on enterprise change management capabilities. If you are a strong technical professional with proven experience evaluating industry best-of-class technical approaches—we have a spot for you on our team.

Requirements

Coding experience in Python, JavaScript, SQL and NoSQL database programming languages.
Ability to analyze data using Python libraries like numpy, pandas, and scikit-learn.
Developing and troubleshooting in ServiceNow.
Experience creating and maintaining Tableau dashboards.
Experience developing, testing, and troubleshooting automation scripts using REST APIs.
Experience working with DevOps CI/CD pipelines (GitHub Actions, Helios) and associated security protocols.
Excellent interpersonal and communication skills (written and verbal), time management and prioritization skills.
Experience of code review, creating test plans, test cases and testing scripts with peers.
Experience with architecture/process workflow analysis and design.

Nice To Haves

Familiarity with Google Apigee
Familiarity with monitoring tools like ELK stack.
Familiarity with ITSM.
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
Experience with working with OCP4 and docker configurations.
Ability to create a seamless and intuitive User Interface.

Responsibilities

Develop, maintain, and optimize the enterprise data warehouse for Tableau reporting.
Develop and support ServiceNow change management module features and integrations.
Create and maintain Tableau dashboards and reports.
Automate change management processes using Python, JavaScript, and SQL.
Ensure data quality, security, and compliance across all systems.
Create and maintain ML and generative AI Models.
Design and maintain PostgreSQL DB and ElasticSearch DB for data storage, reporting and auditing purpose.
Develop new features in support of rapidly emerging business and project requirements.
Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design.
Maintain TSS compliance for all environments including sub systems (such as DBaaS instances and micro services) and ensure vulnerabilities are resolved.