Lead Data Center Operations Specialist (Local)

Vanderbilt University Medical Center•Nashville, TN

7d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Lead Data Center Operations Specialist to join their 24x7 IT Operations Center in Nashville, Tennessee. This role serves as the primary point of contact during scheduled shifts, responsible for training team members, ensuring efficient work completion, and coordinating all Moves, Adds, and Changes (MACs) within the Data Center. The specialist will maintain optimal operating conditions for all IT processing and network equipment to ensure 100% system uptime, manage data integrity of all assets, and perform these duties under the guidance of Operations Supervisors and/or the Operations Manager. The position involves coaching and mentoring peers to maintain operational effectiveness and readiness, ensuring customer needs are met, and identifying areas for improvement.

Requirements

Physically assist in moving and racking equipment
Able to safely lift and move a minimum of fifty (50) pounds
Excellent verbal and written communication skills
Ability to update asset management data as required
On-Call, Vacation, and Sick Coverage as needed.
Effectively utilize the ticket management system to communicate, collaborate, and execute work & projects.
Able to Install/Uninstall/Maintain data center devices (servers, switches, storage and other hardware)
Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
Communicates effectively and professionally in tickets, emails, telephone conversations, and in-person interactions with customers, management, and peers
Must work effectively with other staff and customers
Must be able to multi-task
Must be able to adapt to changing priorities, conditions, and circumstances
Must be punctual and reliable
Must have good organization skills
Must have good interpersonal skills for working in a team environment
Must have good time management skills
May be required to operate material handling equipment – server lifts.
Proficiency working with standard desktop PC tools and applications such as MS Office, MS Outlook, web browsers, etc.
Server/Network Hardware Rack and Stack experience
Experience working with ticketing systems.
Working knowledge of computer hardware
Working knowledge of networking components and infrastructures
Knowledgeable in Data Center best practices
Strong cable management skills and experience running fiber and copper in a data center
Bachelor's degree
1 year of relevant work experience

Nice To Haves

Certifications in Data Center technologies are desired.

Responsibilities

Execute and coordinate MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while adhering to Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies.
Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission.
Lead scheduled shifts and collaborate with other leads to ensure daily operations align with organizational needs and priorities.
Ensure customer needs are met and identify issues and areas for improvement.
Provide On-Call, Vacation, and Sick Coverage as needed.
Coach and mentor team members on continuous improvements, processes, job functions, and resolution skills.
Maintain overall site readiness and cleanliness.
Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments.
Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software.
Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power.
Collaborate with internal and external parties to assist in critical facility system incident response.
Facilitate communications and notifications during major incidents (critical application outages).
Other duties as assigned.