Lead Data Center Facilities Technician

Salute Inc.•New Albany, OH

15h•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. They pride themselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. The Lead Data Center Facilities Technician oversees the day‑to‑day operation, maintenance, and performance of all critical data center infrastructure to ensure reliability, efficiency, and compliance. This role leads and develops the technical team, coordinates work across shifts and vendors, and acts as an escalation point for complex technical issues and customer requests. The Lead will support the local site team on multiple daily (technical) duties in the datacenter and office. This position is located in New Albany, OH.

Requirements

5 years of data center experience, operations, and maintenance of critical facilities.
Leadership, supervisory, or management experience in data center and/or critical facilities environment.
Knowledge of critical infrastructure - to include MV switchboards, Transformers, Generators, ATS/STS, UPS, PDUs, RPPs.
Ability to read and assess single line diagrams, technical manuals and engineering plans.
Experience carrying out MOP/EOP/SOP.
Strong communications, both written and verbal, coordinating with local and regional teams.
Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
Ability to prioritize and manage multiple responsibilities.
Ability to meet committed timelines, leveraging assistance/input from team.
Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
Strong attention to detail

Responsibilities

Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems.
Identify, report and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems.
Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation.
Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records.
Monitor Ticket queues and ensure all customer tickets and respond to within required SLA times.
Stay abreast of latest technological trends and be prepared to update and upgrade the data center to ensure optimal operation.
Perform all tasks of Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight.
Lead and train the data center technical team, ensuring all members possess necessary skills and experience to perform tasks efficiently.
Plan and schedule technical work, ensuring deadlines are met and the team operates in an efficient manner.
Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Request.
Manage data center resources and personnel to effectively meet data center objectives.
Supervise vendors and contractors working in the data center, ensuring compliance and security standards.
Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations.
Provide leadership and guidance to lower-level staff through technical challenges while maintaining a positive and productive work environment

Benefits

8 company-paid holidays
2 floating holidays
PTO
Medical, Dental, and Vision that you can enroll in starting on Day 1. Coverage begins the first of the month following 30-days of employment.
The Employee Assistance Program is available to all employees, even if you do not participate in the benefits package.
Employer-supported 401(K) with immediate 100% vesting, plus a 3% employer match and a 50% match on the next 2%.
Access to HSA
Mental health resources
Gym discounts
Discounted group programs, such as legal services, home & auto insurance, pet insurance, and ID theft protection for life’s unexpected moments.
Health, dental, and vision insurance
Health Savings Account (HSA)
Gym discount
Mental health
Discounted Group Life & AD&D
Discounted Group Short & Long-term Disability
401(k) retirement matching
PTO/paid holidays
Parental leave