Lead Customer Success Manager - REMOTE

Jobgether

1d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Customer Success Manager - REMOTE. In this role, you will have the opportunity to build trusted relationships with clients, driving impact and creating success stories. Your efforts will help prevent fatalities and serious incidents across large organizations. As a proactive leader, you will engage deeply with customers, ensuring their needs are met while translating their goals into actionable roadmaps. If you're passionate about driving real-world impact and ownership, this is the role for you.

Requirements

• 8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
• A natural relationship builder — confident, warm, and credible with stakeholders at all levels
• Strong project management skills and the ability to juggle multiple clients with ease
• A proactive mindset — you don’t wait for problems, you prevent them
• Comfortable working cross-functionally in a fast-moving SaaS environment
• Large-scale systems migration and change management experience

Responsibilities

• Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
• Lead engaging onboarding, workshops, and training sessions that set customers up for success
• Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
• Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
• Translate customer goals into clear success roadmaps and outcomes
• Spot opportunities to expand value through deeper adoption or additional solutions in the portfolio
• Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
• Feed customer insights back into the business to continuously improve what we do

Benefits

• Make a real difference — our work helps eradicate workplace fatalities
• Partner with some of the largest organisations in the world
• Be part of a purpose-driven, growing global SaaS company
• Have genuine ownership, influence, and career growth opportunities
• Work with passionate people who care deeply about customers and outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed