Lead Customer Success Engineer, Rubrik Agent Cloud

Rubrik Job Board

10d

About The Position

Rubrik is looking for a Lead Customer Success Engineer (CSE) with hands-on experience in agentic AI technologies to join the RubrikX organization and own the post-sales technical relationship for Rubrik Agent Cloud (RAC). As the lead technical resource for RAC customer success, you will take new RAC customers from initial onboarding through deployment, operationalization, and long-term adoption of the industry's leading agentic AI governance and security platform. You will lead the product adoption and incubation phase for RAC, driving the critical transition from early adoption to a scale-ready customer support model, shaping the customer value realization journey, and serving as the senior technical authority for the broader RAC field team. You will serve as the primary technical point of contact for your accounts and the bridge between customers and Rubrik's Product, Engineering, and Support teams.

Requirements

• 8+ years in customer success or sales engineering for security or SaaS products, with meaningful time supporting early-stage (v1/v2) products.
• A fundamental breadth of technical knowledge in large language models, agentic AI, and agent builder technologies.
• Hands-on experience with one or more AI agent frameworks such as custom agents in LangChain, n8n and Replit.
• Cloud based AI Frameworks such as Microsoft Copilot Studio, Copilot 365, Azure AI Foundry, Amazon Bedrock and Google Gemini.
• Coding/Cowork agents such as Claude, Cortex, Curser, Augment and Github Copilot.
• Working knowledge of AI gateways such as LiteLLM, Kong, or Portkey.
• Working knowledge of MCP servers and MCP Gateways.
• Hands-on experience with at least one major cloud platform (AWS, Azure, and/or GCP), including networking and access management.
• Proven ability to manage enterprise or strategic customers and build relationships from practitioners through Cx0 level.
• A master of selling value post-purchase, with the influence to turn technical practitioners into vocal advocates for case studies and industry events.
• Experience creating both customer-facing and internal technical documentation that explains the process, procedures, and training for software products.
• A cross-functional orchestrator who excels in a pod model, working as a peer to Product Managers, sales, and support to remove blockers and test new methods.
• Own the end-to-end outcome, not just the activity. Track every live account and show up before you're asked.
• Turn feedback and friction into constant product and process improvement.
• Bring high-energy, proactive collaboration with all stakeholders to ensure customer satisfaction.
• Driven, highly energetic, with a strong hands-on, "can do" approach.
• Entrepreneurial, willing to go the extra mile, resourceful, with a "get it done" attitude.
• Smart, adaptable, and open-minded.

Nice To Haves

• Experience with AI governance, security, or observability technologies.
• Familiarity with cloud AI governance stacks such as Microsoft Purview, Microsoft Agent 365, Google Model Armor, the Google Govern pillar, and/or AWS Bedrock Guardrails is a strong plus.
• You understand the go-to-market motion and can identify the specific technical and business triggers that qualify a customer for expansion.
• You thrive in the gray area of incubation and have the agility to pivot as Rubrik launches new product areas.

Responsibilities

• Serve as the primary post-sales technical advisor for new RAC customers, guiding them through onboarding, deployment, configuration, and operationalization using best practices and your agentic AI domain expertise.
• Lead RAC deployments and assist with proof-of-value engagements across customer environments.
• Build and execute customer success plans that explicitly link RAC technical capabilities to high-value business outcomes and align to each customer's AI governance, security, and compliance objectives.
• Own depth and frequency of adoption for your accounts, driving real feature utilization that makes RAC an indispensable part of the customer's agentic AI stack.
• Drive customers toward full adoption and value realization by monitoring agentic actions, tuning policy enforcement and guardrails, and demonstrating capabilities such as inventory management, Smart Insights, and Agent Rewind.
• Protect gross retention by detecting early-warning signals of churn and taking extreme ownership of both technical and organizational blockers, collaborating with the RAC Sales team to neutralize risks long before the renewal date.
• Build "power user" champions who participate in case studies, webinars, and events to endorse Rubrik Agent Cloud, and partner with RAC sellers to maintain executive-level alignment as a trusted advisor.
• Perform end-to-end product validation for new features and provide feedback to product management and engineering teams from that testing.
• Provide live testing of new features with customers and relay feedback to product management and engineering.
• Support the pre-sales teams by becoming and acting as a subject matter expert on RAC, lending deep technical and product expertise to strategic prospect engagements as needed.
• Identify and document technical or process friction points that hinder broad RAC adoption, and serve as the primary strategic liaison to Product Management, ensuring field signals directly influence the roadmap.
• Extract insights from every engagement to map real-world customer needs, evolving personas, and market trends back to strategy.
• Lead the live testing of new RAC features and messaging with customers, continuously refining the value proposition.
• Architect the playbooks, health indicators, and "Definition of Ready" required to transition a customer from high-touch incubation to the standard scale-ready support model, and lead the handoff to Customer Success and Support.
• Produce customer-facing deployment guides, runbooks, and knowledge-transfer materials that support durable adoption and operational readiness.
• Develop and deliver technical and procedural training on RAC to the Product Support and Professional Services organizations, equipping them to onboard, troubleshoot, and support customers at scale.
• Act as the technical escalation point and Lead Architect for RAC engagements, ensuring the RAC field team is equipped with the latest product behaviors, known limitations, workarounds, and environment-specific best practices.

Benefits

• Continuous professional development through our world class sales enablement program
• One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed