Lead - Customer Service

Sonic Healthcare USA • Austin, TX

2d

About The Position

The Lead - Customer Service supports the Customer Service Supervisor with departmental goals and objectives, including training and monitoring staff. The role provides phone support to patients, clients, and laboratory team members in a call center environment. It also processes billing claims, analyzes accounts, and helps callers understand their charges. The position champions safety, compliance, and quality control. It has routine access to Protected Health Information (PHI); employees must maintain strict confidentiality, follow applicable privacy and security standards, and access PHI only when required to perform their duties.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience working in a call center or laboratory.
• Exceptional communication skills.
• Typing proficiency of at least 35 words per minute, including 10-key proficiency.
• Ability to thrive in a fast-paced environment.

Nice To Haves

• Associate's degree or Medical Assistant training.
• At least 2 years of laboratory training or experience in specimen collection and processing.
• Data entry experience in a production environment.

Responsibilities

• Support the Customer Service Supervisor with departmental goals and objectives.
• Train and monitor staff.
• Provide exceptional service by phone to patients, clients, and the laboratory team.
• Work in a call center environment.
• Process billing claims and analyze accounts.
• Help callers understand their charges.
• Champion safety, compliance, and quality control.
• Maintain strict confidentiality of PHI and access it only when required to fulfill job duties.

Benefits

• Free lab services for the employee and dependents.
• Paid Time Off and Paid Holidays.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Opportunity to grow professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED