Lead, Customer Service
About The Position
This role provides and maintains a high standard of customer service in the store’s front-end operations. In the absence of the Customer Service Manager, the Lead supervises and directs front-end activities and operations to ensure work shifts contribute to the store’s financial best interests. The role also completes other duties as assigned in a timely manner. The position is based at 10501 New Haven Rd, Harrison, Ohio 45030-2734. The work takes place in a typical retail store environment with varied temperatures and possible exposure to outside weather conditions. Travel requirements vary by assignment.
Requirements
- High school graduate or equivalent (GED).
- Proficient computer skills, including email and spreadsheets.
- Ability to read, write, comprehend, and interpret documents.
- Accounting/bookkeeping skills.
- Ability to interpret and analyze financials.
- Ability to develop and manage budgets.
- Ability to delegate, direct, and implement.
- Suggestive selling skills and product knowledge.
- Detail oriented.
- May be required to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Responsibilities
- Accurately process cash, check, debit/credit/EBT card, and other transactions, including identification requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, and Ticket Master, in accordance with policies.
- Ensure return-to-stock items are handled promptly and orderly, prioritizing perishable items.
- Maintain knowledge of product locations in the store.
- Know advertised items, special prices, coupon deals, and other features of the store’s sales program.
- Train others to perform department activities and functions.
- Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
- Handle spoiled or damaged products according to established guidelines.
- Maintain a clean, attractive, and well-stocked department.
- Follow PPE and safety guidelines.
- Follow food safety and cleaning expectations.
- Follow guest experience guidelines.
- Perform tasks in other departments as assigned based on customer experience needs.
- Complete additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
