Lead Customer Service Specialist

Nebraska Furniture Mart•The Colony, TX

1d•$20 - $28•Onsite

About The Position

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities. NFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

High School Diploma or GED preferred
3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems
1 year lead or supervisory experience
KC & OM ONLY: 6 months cash handling experience
Ability to negotiate with customers to find a mutually agreeable solution.
Ability to use MS Office applications and navigate the internet
Ability to enter data quickly and accurately
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to, criminal background check

Responsibilities

Act as backup when customer’s volume surpasses staffing levels
Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues
Use available resources to solve customer problems and handle escalated situations
Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Benefits

Same day pay - access to your earned pay on-demand, when you need it the most
Competitive pay - generous annual increases up to 7%
Inclusive culture – Because everyone who works or shops at NFM should feel right at home
Health, dental, vision, life Insurance, short and long term disability
Paid holidays (upon hire) and paid time off (after 90 days)
Staff discount on merchandise
Virtual and in-person career development opportunities at all levels
Paid community volunteer opportunities
Tuition Reimbursement
401(k) and company match after one year
Berkshire Stock as an investment option