Lead Customer Service Specialist

Parks Tacoma•STAR Center, WA

8d•Onsite

About The Position

Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Tacoma Parks’ mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun. Come work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team. You’ll receive a competitive wage, along with an attractive benefits package, including medical, dental, retirement, vacation, holidays, and much more. On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.

Requirements

At least two years of customer service and/or clerical experience.
Valid driver's license with acceptable driving record (driving abstract will be required at time of offer at applicant's expense).
Must be able to work a variety of shifts including mornings, evenings and/or weekends.
Sight to prepare written or typed recreational and leisure program material and monitor activities.
Hearing and speaking to conduct classes and exchange information.
Walking over rough or uneven surfaces during field trips or site visits.
Dexterity of hands and fingers to operate computer keyboard and standard office equipment.
Safe operations of a motor vehicle.
Ability to lift at least 10 pounds to shoulder height.
Knowledge of organization, functions and activities of assigned department.
Knowledge of operations of a centralized telephone switchboard and agency-way contacts.
Knowledge of modern office practices, procedures and equipment.
Knowledge of operation of personal computer and associated specialized software.
Knowledge of telephone techniques and etiquette.
Knowledge of operation of a cash register and standard office machines and equipment.
Ability to work mornings, evenings, and/or weekends on regular basis.
Ability to perform a variety of responsible clerical duties.
Ability to operate office equipment and machines such as calculators, copiers, computer, word processing and transcription equipment, postage machine, fax machine.
Ability to operate a telephone switchboard, directing calls to appropriate personnel, departments and offices; receive and transmit messages; provide general information and assistance to callers; problem-solve customer needs for proper routing.
Ability to greet visitors of the facility in a courteous and helpful manner; provide information, directions and assistance concerning Park District events, facilities and activities.
Ability to receive, sort, meter and process US and internal Park District mail; learn regular, express and bulk mail postage rates and procedures.
Ability to maintain routine records and logs.
Ability to perform simple and repetitive tasks.
Ability to interpret and apply rules and regulations.
Ability to perform emergency first aid and CPR as needed and according to established guidelines.
Ability to communicate clearly verbally and in writing.
Ability to assess and evaluate situations effectively.
Ability to exert optimal effort in successfully completing tasks.
Ability to take initiative with minimal supervision.
Ability to extract and record data and carry out calculations accurately.
Ability to set up and operate equipment that can require selection from options or different settings.
Ability to manage time efficiently and effectively through scheduling and prioritizing.
Ability to work within and contribute to the effectiveness of a team, respecting differences.
Ability to report for work regularly and on time.

Nice To Haves

Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

Responsibilities

Provide administrative service and oversee all aspects of customer service program within one or more assigned facility.
Greet and assist customers with registration and general reception services, disseminate policy and regulation information and marketing materials; resolve customer issues as appropriate.
Hire, train, schedule and provide work direction and assistance to assigned part-time and seasonal staff at assigned location.
Assist with providing training and technical assistance to customer service staff within the Parks and Recreation Department regarding uniforms, policies and informational functions.
Operate a centralized telephone switchboard, directing calls to appropriate personnel, departments and offices.
Receive and transmit messages, provide general information, assistance and direction to callers and visitors concerning Park District functions, events, facilities and programs.
Receive, open, sort, categorize, prioritize and stamp incoming United States internal Park District mail.
Meter and process mail and deliver to US Post Office on a daily basis.
Distribute incoming mail to appropriate personnel.
Manage department mail room.
Operate a motorized vehicle to travel to multiple locations to carry out essential duties.
Collect and count money and make change.
Reconcile till to cash receipt and prepare monies for bank deposits and weekly revenue reports.
Perform revenue reports and make deposits in a timely manner.
Perform general clerical duties for departments and staff, including maintaining records and logs, typing a variety of forms, materials, envelopes, labels and memoranda that support program registration.
Provide support to program staff as requested by supervisor.
Schedule and post meeting room usage.
Provide data entry and back up support in order to audit and manage the integrity of the customer relations database.
Prepare and maintain a variety of records and reports related to front desk operations.
Attend meetings as requested.
May be assigned to manage a check out system for the Parks and Recreation Department's specialized equipment such as laptops and cameras.
Order and maintain adequate stocks of office supplies for central store room and program staff.
Maintain inventory records as assigned.
Perform related duties as assigned.