Lead Customer Service Representative

Circle K Stores•Garfield Heights, OH

3d•Onsite

About The Position

The Lead Customer Service Representative position is responsible for providing prompt and excellent customer service, accurately handling transactions, maintaining store cleanliness and appearance, managing merchandise and sales controls, monitoring financial and security procedures, and supervising customer service representatives in the absence of the Store Assistant Manager. This role also involves coaching and training new employees, managing customer traffic, and assisting with employee counseling and performance feedback. The position may also involve directing the fast food service area and ensuring gasoline prices are updated correctly. Administrative duties include shift change procedures, timekeeping, inventory, and completing daily reports.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to work with the equipment, tools and materials listed above.
Ability to work as scheduled including arriving to work on time.
Ability to communicate information and ideas so others will understand.
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.

Nice To Haves

High school diploma or GED
Experience in retail sales
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide)

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Gives assistance and offers suggestions or recommendations to the customer.
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code.
Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Contacts maintenance for repair when needed.
Completes build-to’s for ordering/purchasing merchandise.
Receives and verifies vendor deliveries.
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Controls merchandise, cash shortages, and other selling expenses.
Assists in maintaining proper inventory levels and shift audits.
Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
May receive and sign vendor deliveries and verify quality and quantity of product.
Follows Company and/or brand guidelines for product breakage or spoilage.
Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
Assists with counseling of employees and provides feedback to help employees improve performance.
May provide direction for managing the fast food service area of the store.
Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
Keeps and ensures all employees keep accurate time keeping records.
May take inventory of supplies and equipment.
Attends job-related meetings (may be required to work irregular hours).
Provides regular and predicable onsite attendance.
Complete daily store reports and other duties as assigned by the Store Manager.