Lead CSR- Sioux Falls (Full Time)

CorTrust Bank•Sioux Falls, SD

1d•Onsite

About The Position

CorTrust Bank is seeking a full-time Lead Customer Service Representative in our Sioux Falls Community! This role directly supports our customers and branch operations by leading a team of customer service representatives, engaging with customers, processing teller transactions, and performing administrative and reporting duties. When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth.

Requirements

Knowledge of Federal banking regulations and industry workflow is required.
Must be able and willing to abide by all Bank policies, procedures, and Federal banking regulations.
Ability to manage multiple projects simultaneously.
Ability to reason, problem solve and think critically.
Demonstrate a high level of integrity, personal diplomacy, and respect.
Willingness to invest in the ongoing mentorship of a team.

Nice To Haves

Adapt easily to system, process, product, and service changes.

Responsibilities

Respond professionally and courteously to general, specialized, and escalated customer situations, complaints, and requests.
Ask questions and use enhanced product knowledge to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
Lead, train, and schedule Customer Service Representative team members to uphold branch compliance, operations, and customer service standards.
Accurately complete basic and complex teller transactions such as CD redemption, international wire transfers, credit card cash advances, and more.
Oversee customer identification procedures to ensure accuracy and compliance with name and signer changes, customer debit card management, and additional customer maintenance functions.
Open new personal, business, and specialized (trust, estate, and commercial) deposit accounts, using enhanced knowledge of Bank products and services to help customers choose the best account to fit their needs.
Oversee branch cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), monitoring cash levels, balancing the branch vault, maintaining branch balancing records, and processing buy/sell orders with the Fed.
Process write-off accounts and manage adverse action notices.
Lead staff in adherence to all CorTrust policies, procedures, and federal banking regulations, and complete all required security and regulatory training in a timely manner.
Complete monthly internal control checklist and oversee the completion, delegation, and retention of branch procedures and documents.
Maintain branch equipment, supplies, and process accounts payable transactions unless otherwise delegated.
Manage physical branch security by updating keys, fobs, alarms, and updating call lists.
Other duties as assigned.