Lead Customer Service Representative

Circle K • Pflugerville, TX

1d • Onsite

About The Position

As a Lead Customer Service Representative, you will work in a fast-paced retail environment providing customer service and supporting store operations. You will greet customers, operate the register, cashier, make purchase suggestions, and may work with the food program. You will lead shifts regularly, gaining entry-level management experience, and help maintain store appearance and deliver fast, friendly service. The role involves working in different areas of the store, both inside and outside, and interacting with customers while completing daily tasks with an energetic team. Regular and predictable onsite attendance is required.

Requirements

• Ability to provide excellent customer care and communicate in a friendly manner.
• Ability to work at a quick pace and as part of a team to accomplish daily goals.
• Ability to identify solutions to problems, think quickly, and offer suggestions.
• Ability to lead a team and perform entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Operate the register and cashier.
• Make purchase suggestions and sell products to customers.
• Sometimes work with the store's food program.
• Lead shifts regularly and provide entry-level supervision to employees.
• Work in different areas inside and outside the store to maintain store appearance and standards.
• Work with the team to accomplish daily tasks.
• Provide regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability insurance.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed