Lead Customer Service Representative
About The Position
The Lead Customer Service Representative is a high-level customer service position that is one of the first lines of communication within the department. The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner. The Lead Customer Service Representative is responsible for answering phones in order to process requests. The Lead Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.
Requirements
- High School Diploma or Equivalent.
- Intermediate Computer skills.
- Experience with Microsoft office – intranet and word documents.
- Ability to effectively communicate in English both orally and in writing.
Nice To Haves
- Previous Customer Service or Medical Office experience preferred.
Responsibilities
- Answering phones in order to process requests.
- Ensuring that each customer, patient, and coworker is treated in a professional and friendly manner.
- Being assigned to special projects or other assignments with expectations to be completed in a specified timeframe.
Benefits
- Competitive compensation
- Comprehensive, competitive benefits package
- Abundant resources, programs, and voluntary options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
