Lead Customer Service Representative

Circle K•Meadville, PA

2d•$16 - $16•Onsite

About The Position

The Lead Customer Service Representative supports customer service and store operations at a Circle K store. The position provides courteous, attentive service; processes sales and payments; operates store services and equipment; and maintains the cleanliness, safety, and appearance of the facility. The role also handles merchandise ordering, receiving, stocking, inventory, signage, cash controls, shift audits, and shift-close functions. In the absence of the Store Assistant Manager, the Lead Customer Service Representative supervises customer service representatives, helps train and coach employees, monitors customer traffic, and may adjust staff assignments. The position reports operational discrepancies and safety or security incidents to the Store Manager, completes store and shift reports, maintains timekeeping records, and provides regular, predictable onsite attendance. The role is full-time with flexible availability for days, evenings, overnights, and weekends. The hiring range is $15.50 to $16.00.

Requirements

Ability to work with the equipment, tools, and materials used in the position.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform the essential duties and physical functions of the job and work in the described conditions.
Ability to perform the four basic arithmetic operations is preferred.
High school diploma or GED is preferred.
Retail sales experience is preferred.

Nice To Haves

High school diploma or GED.
Experience in retail sales.
Ability to perform addition, subtraction, multiplication, and division.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
Accurately ring up sales and handle cash, checks, and other payments.
Operate fuel consoles, lottery machines, money order machines, and telecom transactions.
Report to work on time and comply with the dress and appearance code.
Clean and maintain the store, equipment, and surrounding areas, and inspect facilities and equipment for safety, cleanliness, and proper working order.
Contact maintenance when repairs are needed.
Complete merchandise ordering, receive and verify vendor deliveries, maintain stock, rotate merchandise, and replenish counter supplies.
Place advertising and pricing signage inside and outside the facility.
Help control merchandise, cash shortages, selling expenses, inventory levels, and shift audits.
Monitor shift sales and cash-handling procedures, perform daily close-out functions, and report sales, cash, inventory, or operating discrepancies to the Store Manager.
Follow company or brand guidelines for product breakage and spoilage.
Supervise customer service representatives when the Store Assistant Manager is absent.
Help coach and train new employees, monitor customer traffic, adjust employee duties as needed, and assist with employee counseling and performance feedback.
May provide direction for the store's fast food service area.
Know and correctly apply the store's gasoline pricing strategy.
Report incidents and unsafe, unlawful, or unethical conduct to the Store Manager.
Perform shift-change duties, including counting cash drawers, recording employee purchases, and completing shift-change reports.
Maintain accurate employee timekeeping records and may take inventory of supplies and equipment.
Attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.