Lead Customer Service Representative

Circle K • Phoenix, AZ

2d • Onsite

About The Position

As a Lead Customer Service Representative at Circle K, you will work in a fast-paced store environment, provide friendly and efficient customer service, and help maintain store appearance and standards. You will greet customers, operate the register, cashier, make purchase suggestions, and may work with the food program. You will also lead shifts regularly, gaining entry-level management and employee-supervision experience. The role involves working in different areas of the store, both inside and outside, and maintaining regular, predictable onsite attendance. You will collaborate with an energetic team to complete daily tasks.

Requirements

• Ability to sell products to customers and provide excellent customer care.
• Strong communication skills and ability to engage in friendly conversation.
• Ability to work at a quick pace while contributing positively to the team.
• Ability to work as part of a team to accomplish daily goals.
• Problem-solving skills, quick thinking, and ability to offer suggestions.
• Ability to lead a team of employees.
• Ability to perform entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place or remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly customer service.
• Operate the register and cashier.
• Make purchase suggestions and sell products to customers.
• Sometimes work with the store’s food program.
• Lead shifts on a regular basis.
• Supervise employees at an entry level.
• Work in different areas of the store, inside and outside, to maintain store appearance and standards.
• Maintain regular and predictable onsite attendance.
• Work with the team to accomplish daily store tasks.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.
• Fast career opportunities.
• Large, stable employer.
• Work with fun, motivated people.
• Task variety.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed