Lead Customer Service Representative

PFG | Performance Good Group

6d•$23 - $30•Onsite

About The Position

Responsible for overseeing customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Requirements

High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and / or related area.

Nice To Haves

High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and / or related area within the foodservice industry.
Lead experience.

Responsibilities

Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
Develop spreadsheet reports as requested by the Manager, Customer Service.
Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.
Administrative support such as typing documents for sales department.
Performs other related duties as assigned.