Lead Customer Service Representative

Circle K • Houston, TX

1d • Onsite

About The Position

As a Lead Customer Service Representative, you will work in a fast-paced retail environment, provide friendly customer service, and help maintain store standards. The role includes regular shift leadership, offering entry-level management experience, and working in multiple areas of the store, inside and out. You will interact with customers and collaborate with an energetic team to accomplish daily tasks. Regular and predictable onsite attendance is required.

Requirements

• Ability to sell products to customers and provide excellent customer care.
• Strong communication skills and a friendly conversational manner.
• Ability to work at a quick pace while maintaining a positive attitude.
• Ability to work as part of a team to accomplish daily goals.
• Problem-solving ability, quick thinking, and ability to offer suggestions.
• Ability to lead a team and provide entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Operate the register and cashier.
• Make purchase suggestions and sometimes work with the food program.
• Lead shifts on a regular basis and provide entry-level supervision to employees.
• Work in different areas of the store, inside and out, to maintain store appearance and standards.
• Work with the team to accomplish daily tasks.
• Provide regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed