Lead Customer Service Manager
About The Position
The Department of Event Management, Dining, and Hospitality is one of 15 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community. This position is responsible for the coordination of all student employee activities and the development of a customer service team that responds to customer needs and resolves customer complaints. This position also plays an integral role in ensuring the cleanliness of the dining center. Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.
Requirements
- High school diploma or equivalent.
- Any one or combination totaling four (4) years (48 months) of coursework in hospitality administration/management, culinary science, food services management, or a closely related field, or food service management work experience.
- A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.
Nice To Haves
- Full knowledge of current food management techniques, which include purchasing, food production and control, service, personnel management, marketing, financial management, facilities management, and health and safety regulations.
- Supervisory and leadership skills; ability to train, instruct, and discipline employees; ability to organize, prioritize, and assign duties; ability to meet deadlines.
- Ability to read, understand, follow, and enforce all policies and procedures, including those pertaining to sanitation and safety; ability to regulate sanitation guidelines to preserve department standards.
- Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; the ability to produce results working as part of a team or committee.
- Computer skills, including menu management systems; accurate record keeping skills.
- Ability to analyze a Profit and Loss statement and recognize problem areas and recommend corrective controls.
- Full knowledge and acceptance of principles of diversity.
- Excellent analytical and oral/written communication skills, including the ability to write clear and effective correspondence, reports, evaluations, training manuals and other materials.
- Possess Illinois Food Service Sanitation Manager Certification or must obtain within 6 months of employment.
Responsibilities
- Coordination of all student employee activities.
- Development of a customer service team that responds to customer needs and resolves customer complaints.
- Ensuring the cleanliness of the dining center.
Benefits
- Insurance benefits , including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday / administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
